Soekarno-Hatta International Airport (CGK) Overview
Soekarno-Hatta International Airport (CGK) is Indonesia’s main international gateway and the busiest airport in the country, serving the Greater Jakarta area. Strategically located in Tangerang, Banten, about 20 kilometers northwest of central Jakarta, the airport is a vital hub for both domestic and international travel throughout Southeast Asia. Designed to handle tens of millions of passengers annually, Soekarno-Hatta features modern facilities and efficient services to accommodate travelers from all over the world.
The airport operates three main terminals, each dedicated to specific airlines and flight types, ensuring smooth passenger flow. Soekarno-Hatta is renowned for its rapid air traffic growth, ranking among the busiest airports globally. Passengers benefit from a wide range of amenities, including lounges, shopping, and diverse dining options. With robust ground transportation links, travelers can easily access Jakarta and nearby cities. The airport continues to expand and innovate, cementing its status as a critical aviation hub in Asia.
Air Traffic Ranking
- Europe: Not applicable (CGK is located in Asia)
- Worldwide: Among the top 20 busiest airports by passenger traffic
Top Airlines Operating at Soekarno-Hatta International Airport
Local Time Zone
Western Indonesian Time (WIB), UTC +7
Distance to City Center
Approximately 20 kilometers (12 miles) from central Jakarta.
Nearby Areas and Closest City Centers
- Jakarta (Central, North, West, East, and South Jakarta)
- Tangerang
- Bekasi
- Depok
- Serpong
Transportation to Jakarta City Center
- Airport Rail Link: Direct trains connect CGK to Sudirman Baru (BNI City) Station in central Jakarta.
- Taxi: Official airport taxis offer fixed-rate and metered rides to Jakarta and nearby cities.
- Bus: DAMRI buses operate regular services to various destinations across Jakarta.
- Car Rental: Multiple rental agencies available at the arrivals area.
- Online Ride-Hailing: Services like Gojek and Grab are widely available.
Terminal Information
Official Airport Website
https://soekarnohatta-airport.co.id/
Air Passenger Rights at Soekarno-Hatta International Airport (CGK)
Passengers departing from Soekarno-Hatta International Airport and flying to the European Union, or those flying to Soekarno-Hatta from the EU with a European airline, are protected by EU Regulation 261/2004 (EC 261). This regulation ensures that your rights are safeguarded in the event of a flight delay, cancellation, or denied boarding. If your flight is delayed by more than three hours upon arrival, or if your flight is cancelled without sufficient notice, you may be entitled to significant financial compensation.
Under EC 261, the eligibility for compensation depends on the flight route and the operating airline. If your flight departed from an EU airport, or if you flew into the EU with a European carrier, you may claim compensation. The amount you can claim varies based on the distance of your flight: for flights up to 1,500 km, compensation can be up to €250 per passenger; for flights between 1,500 km and 3,500 km, up to €400; and for flights over 3,500 km, up to €600 per passenger. Compensation claims are valid for delays, cancellations, and denied boarding due to overbooking, provided the disruption was not caused by extraordinary circumstances such as severe weather or air traffic control strikes.
To maximize your compensation claim from Soekarno-Hatta International Airport, keep your boarding pass, booking confirmation, and any correspondence with the airline. If your flight qualifies under EU 261/EC 261, you have the right to request care (meals, refreshments, and accommodation if necessary) and financial compensation. Your rights are protected whether you are departing from the EU to Jakarta, or arriving in the EU from Soekarno-Hatta with a European airline.
How Voos Can Assist with Your Compensation Claim
If your flight from Soekarno-Hatta International Airport was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.
- Gather your flight number and booking details
- Keep your boarding pass or e-ticket
- Document communications with the airline
- Check your eligibility for compensation today
At Voos, we specialize in helping air passengers departing from or arriving at Soekarno-Hatta International Airport secure the compensation they deserve under EU 261 and EC 261 regulations. If you've experienced a lengthy delay, last-minute cancellation, or denied boarding, let Voos handle your claim process efficiently and professionally.
English (USA)
English (UK)
Français
Português (Portugal)
Shqip
العربية
Български
Čeština
Dansk
Deutsch
Deutsch (Österreich)
Deutsch (Schweiz)
English (Canada)
English (Ireland)
Español
Ελληνικά
Magyar
Italiano
Nederlands
Norsk
Polski
Português (Brasil)
中文
Türkçe