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Lufthansa (IATA: LH) is Germany’s largest airline and a founding member of the Star Alliance network. Headquartered in Frankfurt, Lufthansa is renowned for its extensive global route network, premium onboard services, and high standards of safety and comfort. The airline operates from major hubs in Frankfurt and Munich, connecting passengers to Europe, the Americas, Asia, Africa, and the Middle East. With a long-standing history in aviation, Lufthansa continues to innovate, offering modern amenities, an award-winning loyalty program, and a variety of travel classes tailored to different passenger needs. The airline is also committed to sustainability, investing in fuel-efficient aircraft and green initiatives.
Lufthansa’s fleet comprises over 270 aircraft, including modern models such as the Airbus A320 family, A350-900, Boeing 747-8, and Boeing 777-9. The airline serves more than 200 destinations across 80 countries, making it one of the world’s most connected carriers. Travelers can access detailed flight schedules, manage bookings, and find travel information on the official Lufthansa website: www.lufthansa.com.
As a passenger flying with Lufthansa, your rights are protected under the European Union regulation EU 261/2004 (also known as EC 261). This regulation establishes clear rules regarding compensation and assistance in the event of flight delays, cancellations, or denied boarding. These rights apply if your flight departs from an EU airport, or if you are flying into the EU with an EU-based airline like Lufthansa.
If your Lufthansa flight is delayed by more than 3 hours upon arrival, cancelled without sufficient notice, or if you are denied boarding due to overbooking, you may be entitled to financial compensation. The amount of compensation depends on the flight distance:
To be eligible, your Lufthansa flight must have originated from an EU member state or, if departing from outside the EU, must be operated by an EU airline such as Lufthansa and arrive at an EU destination. Compensation may not apply in extraordinary circumstances, such as extreme weather or air traffic control strikes.
In addition to financial compensation, you may be entitled to care and assistance during lengthy delays, including meals, refreshments, accommodation, and communication facilities. If your flight was cancelled or significantly delayed, Lufthansa must offer you the choice of reimbursement or re-routing under comparable conditions.
If your Lufthansa flight was delayed or cancelled, Voos can review your compensation claim and, if you are eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case and flight distance, compensation of up to €600 per person may be possible.
Voos simplifies the process of claiming compensation, ensuring your rights under EU 261/2004 are protected and maximizing your chances of a successful claim.