Juanda International Airport (SUB) Overview

Juanda International Airport, located in Sidoarjo, East Java, serves as the primary gateway to Surabaya and the surrounding region. As one of the busiest airports in Indonesia, it handles millions of domestic and international passengers each year. The airport is situated approximately 20 kilometers south of Surabaya’s city center, making it easily accessible for travelers. Juanda International Airport features two passenger terminals, offering a wide range of facilities and services for both leisure and business travelers. The airport is well-connected to nearby cities such as Sidoarjo, Gresik, and Mojokerto, making it a strategic hub for travel in East Java. With continuous upgrades and expansions, Juanda International Airport aims to provide a seamless travel experience. Its modern infrastructure, efficient operations, and variety of transportation options ensure convenience for all visitors.

In terms of air traffic, Juanda International Airport ranks among the top five busiest airports in Indonesia and is a key player in Southeast Asia. While it is not ranked among the top airports in Europe or globally, it stands out regionally for its high passenger volume and connectivity. The local time zone is Western Indonesian Time (WIB), which is UTC+7. The airport’s proximity to Surabaya city center and other urban areas makes it a vital transportation hub for both domestic and international travelers.

Top Airlines Operating at Juanda International Airport

• Garuda Indonesia
• Lion Air
• AirAsia Indonesia
• Sriwijaya Air
• China Airlines
• Korean Air

Distance and Transportation to Surabaya City Center

Juanda International Airport is located approximately 20 kilometers from Surabaya’s city center. The closest urban areas include Sidoarjo, Gresik, and Mojokerto, all of which are easily accessible from the airport. Travelers can reach the city center using various transportation methods such as airport taxis, ride-hailing services (like Grab), public buses, and shuttle services. These options offer flexibility and convenience for both local and international visitors.

Terminal Information

Juanda International Airport has two main terminals. Terminal 1 primarily handles domestic flights and is served by airlines such as Lion Air, Sriwijaya Air, and AirAsia Indonesia. Terminal 2 is dedicated to international flights, with carriers like Garuda Indonesia, China Airlines, and Korean Air operating from this terminal. Both terminals are equipped with modern amenities, lounges, and dining options to ensure passenger comfort.

Official Airport Website

For more information about Juanda International Airport, visit the official airport website.

Air Passenger Rights at Juanda International Airport

If your flight from Juanda International Airport is delayed or cancelled, you may have rights to compensation under international and European regulations, most notably EU 261/2004 and EC 261/2004. These regulations protect passengers travelling on flights departing from an airport in the EU, or arriving in the EU on an EU carrier, even if the flight originated outside the EU. For a flight from Juanda International Airport to the EU, if operated by an EU-based airline, you may be eligible for compensation in the event of a long delay, cancellation, or denied boarding.

Under EU 261/2004 and EC 261/2004, compensation amounts depend on the flight distance and the length of the delay. For flights up to 1,500 kilometers, compensation may be up to €250 per passenger. For flights between 1,500 and 3,500 kilometers, compensation can reach €400, and for flights over 3,500 kilometers (such as long-haul routes from Juanda International Airport to Europe), passengers may claim up to €600 per person. Compensation eligibility requires that the delay exceeds three hours or that the flight was cancelled less than 14 days before departure, provided the disruption was not caused by extraordinary circumstances (such as severe weather or air traffic control strikes).

If your flight from Juanda International Airport to Europe was delayed or cancelled, and the operating airline is based in the EU, you are entitled to claim compensation as per EU 261/2004 and EC 261/2004. Always keep your boarding pass, booking details, and document all communications with the airline to support your claim.

How Voos Can Assist with Your Compensation Claim

If your flight from Juanda International Airport was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today