Cebu Pacific (5J) Airline Overview

Cebu Pacific Air (IATA code: 5J) is the largest low-cost carrier in the Philippines, operating since 1996. The airline is renowned for making air travel accessible to millions of Filipinos and international travelers with its affordable fares and extensive route network. Cebu Pacific’s main hub is located at Ninoy Aquino International Airport in Manila, with additional hubs in Cebu, Clark, and Davao. The airline has consistently expanded its fleet and destination map, connecting passengers to key cities across Asia, Australia, and the Middle East. Cebu Pacific is known for its efficient operations, friendly service, and innovative marketing campaigns that have positioned it as a household name in Southeast Asian aviation. The airline also offers seamless online booking and mobile app services to enhance the passenger experience. As a pioneer in budget travel in the region, Cebu Pacific continues to grow and adapt to evolving passenger needs.

Cebu Pacific’s fleet comprises over 75 aircraft, including Airbus A320, A321neo, A330, and ATR 72-600 models, ensuring safe and reliable journeys for millions of travelers annually. The airline serves more than 60 destinations in the Philippines and across Asia, Australia, and the Middle East. Cebu Pacific’s official website, cebupacificair.com, provides comprehensive information on routes, schedules, and travel policies. Passengers can expect a modern fleet with a focus on fuel efficiency and environmental responsibility.

• Fleet Size: 75+ aircraft
• Destinations: 60+ domestic and international
• Aircraft Models: Airbus A320, A321neo, A330, ATR 72-600
• Official Website: cebupacificair.com

Air Passenger Rights & Compensation for Delays and Cancellations

As a passenger with Cebu Pacific, you are entitled to specific rights and compensation under EU Regulation 261/2004 (commonly referred to as EU 261 or EC 261) if your flight is delayed or cancelled. These regulations apply if your Cebu Pacific flight departs from an airport within the European Union, regardless of the airline’s nationality. For flights operated by Cebu Pacific that originate outside the EU and are destined for an EU airport, EU 261 only applies if the airline is EU-based; since Cebu Pacific is a non-EU carrier, EC 261 protection applies solely to flights departing from the EU.

If your Cebu Pacific flight from an EU airport is delayed by more than three hours upon arrival, or if your flight is cancelled at short notice (less than 14 days before departure), you may be eligible for financial compensation. The compensation amount is determined by the distance of your flight:

• For flights up to 1,500 km: €250 per passenger
• For flights between 1,500 km and 3,500 km: €400 per passenger
• For flights over 3,500 km: €600 per passenger

Besides monetary compensation, you are also entitled to care and assistance, such as meals, refreshments, and accommodation if necessary, during extended delays or overnight waits. Always retain your boarding pass, ticket, and any communication from the airline, as these documents are vital for your compensation claim.

How Voos Can Assist with Your Compensation Claim

If your Cebu Pacific flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

Voos specializes in helping passengers assert their rights under EU 261 regulations. If you believe you are entitled to compensation due to a Cebu Pacific flight delay or cancellation, our team can guide you through the process and maximize your chances of a successful claim.