Terminal Information

Taiwan Taoyuan International Airport consists of two main passenger terminals:

• Terminal 1: Hosts airlines such as China Airlines, Cathay Pacific, Japan Airlines, and many others primarily operating international flights.
• Terminal 2: Serves airlines such as EVA Air, Singapore Airlines, United Airlines, American Airlines, and other international carriers.

Both terminals are well-equipped with lounges, shops, restaurants, and essential passenger services.

For more information, visit the official Taiwan Taoyuan International Airport website.

Your Air Passenger Rights at Taiwan Taoyuan International Airport

As a passenger traveling from or to Taiwan Taoyuan International Airport, you are protected by international regulations when flying to or from destinations within the European Union. If your flight is operated by an EU airline or departs from an EU country to TPE, your rights are protected under EU Regulation 261/2004 (EC 261). This regulation provides compensation and assistance for delayed, cancelled, or overbooked flights.

To qualify for EC 261 compensation, your flight must either depart from an EU member state to Taiwan Taoyuan International Airport, or be operated by an EU-based airline flying from TPE to any EU country. For flights originating outside the EU and operated by non-EU airlines, such as those departing from TPE, EC 261 may not apply unless the airline is EU-registered.

Under EC 261, you may be entitled to financial compensation if your flight is delayed by more than 3 hours, is cancelled without adequate notice, or if you are denied boarding due to overbooking. The amount of compensation depends on the flight distance:

• €250 per passenger for flights up to 1,500 km
• €400 per passenger for flights between 1,500 km and 3,500 km
• €600 per passenger for flights over 3,500 km (for example, direct flights between TPE and major European cities)

Compensation claims can be made if the delay or cancellation was within the airline's control and not caused by extraordinary circumstances such as severe weather or security risks. Always keep your boarding pass, booking confirmation, and any communication from the airline as evidence to support your claim.

If your flight to or from Taiwan Taoyuan International Airport is delayed or cancelled, you may also be entitled to meals, refreshments, and accommodation depending on the length of delay and distance of travel. For cancelled flights, airlines must offer re-routing or a full refund, as well as assistance during your waiting time.

Remember: Your rights are protected when your journey involves the EU or an EU airline, even if your trip starts at Taiwan Taoyuan International Airport. For full details on your compensation entitlements, always check the specific circumstances of your flight.

How Voos Can Assist with Your Compensation Claim

If your flight from Taiwan Taoyuan International Airport was delayed or cancelled, Voos can review your compensation claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible under EC 261 regulations.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document all communications with the airline
• Check your eligibility for compensation today for flights to or from Taiwan Taoyuan International Airport

Voos specializes in assisting passengers in claiming compensation for delayed, cancelled, or overbooked flights at Taiwan Taoyuan International Airport. Our expert team can help you secure the compensation you deserve without hassle.