About New Chitose Airport (CTS)

New Chitose Airport is the primary gateway to Hokkaido, Japan’s northernmost island, serving the city of Sapporo and its surrounding areas. Opened in 1988, it is a modern facility known for its efficient services, spacious terminals, and excellent amenities. The airport is located approximately 45 kilometers southeast of Sapporo city center, making it a convenient hub for both domestic and international travelers.

New Chitose Airport handles millions of passengers annually and is renowned for its smooth operations, extensive shopping and dining options, and family-friendly entertainment, including an on-site hot spring and movie theater. The airport is also well connected to the rest of Hokkaido, making it an ideal starting point for exploring the region’s natural beauty and ski resorts. With ongoing developments and high standards of service, New Chitose continues to be a preferred airport for both leisure and business travelers.

Air Traffic Ranking

• Europe: Not applicable (located in Asia)
• Worldwide: Among the top 50 busiest airports globally for passenger traffic, and one of the busiest in Japan.

Top Airlines Operating at New Chitose Airport

• All Nippon Airways
• Japan Airlines
• Air Do
• Solaseed Air
• Jetstar Japan
• Peach Aviation
• T'way Air

Local Time Zone

Japan Standard Time (JST), UTC +9

Distance to City Center

New Chitose Airport is located approximately 45 kilometers (28 miles) from Sapporo city center.

Nearby Areas / Closest City Centers

• Sapporo (45 km)
• Chitose (5 km)
• Tomakomai (23 km)
• Ebetstu (38 km)

Transportation from New Chitose Airport to Sapporo

• JR Rapid Airport Train: Direct service to Sapporo Station in about 37-40 minutes.
• Airport Limousine Bus: Frequent buses to various points in Sapporo and nearby cities.
• Taxi: Available 24/7; journey to Sapporo takes approximately 60 minutes.
• Car Rental: Multiple rental agencies available at the airport.

Terminal Information

New Chitose Airport features two main terminals: the Domestic Terminal and the International Terminal.

• Domestic Terminal: Hosts major airlines such as All Nippon Airways, Japan Airlines, Air Do, Solaseed Air, and Jetstar Japan.
• International Terminal: Handles flights operated by airlines such as Peach Aviation, T'way Air, and other international carriers.

Official Airport Website

www.new-chitose-airport.jp/en/

Air Passenger Rights at New Chitose Airport

If your flight from New Chitose Airport is delayed or cancelled, you may be entitled to air passenger compensation under EU Regulation 261/2004 (EU 261/EC 261), provided your journey meets specific criteria. This regulation covers flights departing from any EU airport, or arriving in the EU with an EU-based airline. If your flight originated from New Chitose Airport and was heading to the EU with an EU carrier, or you were connecting to or from an EU airport, you could be eligible for compensation in case of long delays, cancellations, or denied boarding.

Under EU 261, you may claim compensation if your flight is delayed by more than three hours on arrival, cancelled without adequate notice, or you are denied boarding due to overbooking. Compensation amounts depend on the flight distance:

• Up to 1,500 km: €250 per passenger
• 1,500 km – 3,500 km: €400 per passenger
• Over 3,500 km: €600 per passenger (typically applies to intercontinental flights between Japan and the EU)

These rights apply even if your journey began outside the EU, as long as the flight is operated by an EU airline and arrives in the EU. In the event of a delayed or cancelled flight, always keep your boarding pass, booking confirmation, and document any communication with the airline, as this will support your compensation claim.

How Voos Can Assist with Your Compensation Claim

If your flight from New Chitose Airport was delayed or cancelled, Voos can review your claim and, if you are eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document all communications with the airline
• Check your eligibility for compensation today

Don’t miss your right to claim compensation for delayed or cancelled flights from New Chitose Airport. Voos simplifies the process, ensuring you receive the compensation you deserve under EU 261/EC 261 regulations.