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      Guarulhos - Governador André Franco Montoro International Airport (GRU)

      Guarulhos - Governador André Franco Montoro International Airport, commonly referred to as GRU Airport, is the primary international gateway to São Paulo and one of the busiest airports in South America. Strategically located in the municipality of Guarulhos, the airport serves as a central hub for both domestic and international travel across Brazil. The airport is equipped with modern facilities and provides a comprehensive range of services to accommodate millions of passengers each year.

      GRU Airport operates 24 hours a day and offers direct connections to major cities worldwide, ensuring seamless travel for business and leisure passengers alike. The airport is renowned for its efficiency, extensive shopping and dining options, and its commitment to passenger comfort. With ongoing infrastructure improvements, GRU continues to enhance its capacity and service standards to meet growing travel demands. Its proximity to São Paulo’s vibrant city center makes it an essential part of Brazil’s transportation network.

      Air Traffic Ranking

      • Ranked as the busiest airport in South America by passenger traffic.
      • One of the top 40 busiest airports worldwide.

      Local Time Zone

      Brasília Time (BRT), UTC -3

      Distance to São Paulo City Center

      Approximately 25 kilometers (16 miles) from downtown São Paulo.

      Nearby Areas & City Centers

      • Guarulhos City Center (5 km)
      • Santana
      • Tatuapé
      • Brás
      • Barueri

      Transportation to São Paulo City Center

      • Airport shuttle buses and executive coaches
      • Taxi and ride-hailing services (Uber, 99)
      • Public buses
      • Airport Express Train (CPTM Line 13-Jade)
      • Car rentals

      Terminal Information

      Official Airport Website

      For the latest information, visit the official GRU Airport website.

      Air Passenger Rights at GRU Airport

      If your flight from Guarulhos International Airport was delayed, cancelled, or overbooked, you may be entitled to compensation under EU Regulation 261/2004 (EC 261), provided your flight was operated by an EU airline or departed from an EU airport. EC 261 ensures that passengers have rights in the event of significant delays, cancellations, or denied boarding. This regulation applies to flights departing from any EU country, as well as flights to the EU operated by EU carriers, even if the journey starts at GRU Airport.

      Under EC 261, compensation can range from €250 to €600 per passenger, depending on the flight distance:

      • €250 for flights up to 1,500 kilometers
      • €400 for flights between 1,500 and 3,500 kilometers
      • €600 for flights over 3,500 kilometers

      To qualify, your flight must have originated in the EU or been operated by an EU airline arriving in the EU. If you experienced a delay of more than 3 hours, cancellation without prior notice, or were denied boarding, you may be eligible for compensation. Remember to keep your boarding pass, booking confirmation, and any communication with the airline as evidence.

      European air passenger rights are designed to protect travelers from disruptions and ensure fair compensation. Even if your journey started at GRU Airport, if your flight was bound for the EU with an EU carrier, you may be covered under EC 261. Compensation claims can be made for delays, cancellations, or denied boarding, provided the disruption was not caused by extraordinary circumstances such as severe weather or security risks.

      How Voos Can Assist with Your Compensation Claim

      If your flight from Guarulhos - Governador André Franco Montoro International Airport was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

      • Gather your flight number and booking details
      • Keep your boarding pass or e-ticket
      • Document communications with the airline
      • Check your eligibility for compensation today

      Voos is experienced in handling passenger rights claims at Guarulhos International Airport. Submit your details and let our team help you claim the compensation you deserve under EC 261 regulations.

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