About Ethiopian Airlines (ET)

Ethiopian Airlines, recognized by the IATA code ET, is the flag carrier of Ethiopia and one of Africa’s largest and most successful airlines. Established in 1945, the airline is headquartered in Addis Ababa and operates from its main hub at Bole International Airport. Ethiopian Airlines is renowned for its extensive network, connecting Africa to Europe, Asia, the Middle East, and the Americas.
Known for its modern fleet and high safety standards, the airline has received multiple international awards for service and operational excellence. Ethiopian Airlines is a member of the Star Alliance, offering passengers access to a global network and seamless travel experiences. With a commitment to innovation, the airline continues to expand its route network and invest in the latest aviation technologies. Travelers can expect a blend of traditional Ethiopian hospitality and modern amenities on board.

The airline operates a diverse fleet of over 140 aircraft, including models such as the Boeing 787 Dreamliner, Boeing 777, Boeing 737, Airbus A350, and Bombardier Q400. Ethiopian Airlines serves more than 125 international and domestic destinations across five continents. For the latest updates on routes, fleet, and services, visit the official Ethiopian Airlines website.

Ethiopian Airlines Fleet & Destinations

• Fleet size: 140+ aircraft
• Plane models: Boeing 787, Boeing 777, Boeing 737, Airbus A350, Bombardier Q400
• Destinations: 125+ international and domestic cities worldwide

Air Passenger Rights: Delays, Cancellations, and Compensation

If your Ethiopian Airlines flight has been delayed or cancelled, you may be entitled to compensation under EU Regulation 261/2004 (EC 261), depending on your route. This regulation protects air passengers traveling from airports within the European Union, regardless of the airline, or on flights operated by EU-based airlines arriving in the EU. While Ethiopian Airlines is not an EU carrier, EC 261 applies if your flight departs from an EU airport.

Under EC 261, you could claim compensation if your flight is delayed for more than 3 hours upon arrival, cancelled without adequate notice, or if you are denied boarding due to overbooking. The compensation amount depends on the flight distance:

• For flights up to 1,500 km: €250 per passenger
• For flights between 1,500 km and 3,500 km: €400 per passenger
• For flights over 3,500 km: €600 per passenger

These rights apply when your Ethiopian Airlines flight originates from an EU country. If your journey starts outside the EU and is operated by a non-EU airline (like Ethiopian Airlines), EC 261 does not apply. However, if your flight departs from an EU airport, you are fully protected by EU 261/EC 261 and can claim compensation for eligible delays, cancellations, or denied boarding.

Compensation is not due if the delay or cancellation is caused by extraordinary circumstances, such as severe weather or air traffic control strikes, outside the airline’s control. For eligible cases, passengers are also entitled to care, including meals, refreshments, and accommodation if necessary.

Your Rights to Compensation with Ethiopian Airlines

If you have experienced a delayed or cancelled Ethiopian Airlines flight departing from the EU, you may be eligible for compensation. According to EU 261/EC 261, the amount you can claim depends on the distance of your flight and the length of the delay. For example, if your flight was over 3,500 km and you arrived more than three hours late, you could be entitled to up to €600 per person. Ethiopian Airlines must also provide care and assistance during long delays, such as refreshments, meals, and hotel accommodation if needed.

Always keep your flight documents, boarding passes, and records of communications with the airline. These will help you support your claim and ensure you receive the compensation you deserve.

How Voos Can Assist with Your Compensation Claim

If your flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today