Hangzhou Xiaoshan International Airport (HGH) Overview

Hangzhou Xiaoshan International Airport (HGH) is the primary airport serving Hangzhou, the capital of Zhejiang Province in eastern China. Strategically located about 27 kilometers east of downtown Hangzhou, the airport acts as a major gateway for both domestic and international travelers. HGH boasts modern facilities, efficient passenger services, and a steadily growing network of routes connecting Asia, Europe, the Middle East, and beyond. The airport has witnessed significant expansion in recent years, with new terminals and runways enhancing its capacity and passenger experience.

Hangzhou Xiaoshan International Airport handles millions of passengers annually, ranking among the busiest airports in China and holding a notable position in global air traffic rankings. The airport is well-known for its robust connections to major Chinese cities and international hubs, making it a preferred choice for both business and leisure travelers. With easy access to Hangzhou’s scenic West Lake and the city’s thriving tech industry, HGH continues to play a vital role in regional economic development and tourism.

Air Traffic Ranking

Hangzhou Xiaoshan International Airport is one of the top ten busiest airports in China and ranks within the top 40 worldwide in terms of passenger traffic. While not located in Europe, HGH's rapid growth and extensive network position it as a key player in the global aviation landscape.

Top Airlines Operating at Hangzhou Xiaoshan International Airport

• China Southern Airlines
• China Eastern Airlines
• Air China
• Hainan Airlines
• Shanghai Airlines
• Juneyao Air
• Singapore Airlines
• Emirates

Local Time Zone

China Standard Time (CST), UTC +8

Distance from City Center

Hangzhou Xiaoshan International Airport is approximately 27 kilometers (17 miles) from Hangzhou city center.

Nearby Areas and Closest City Centers

Besides Hangzhou, the airport is conveniently located for travelers heading to Shaoxing, Jiaxing, and Huzhou, as well as the surrounding Zhejiang province.

Transportation from Hangzhou Xiaoshan International Airport to City Center

• Airport shuttle buses connect directly to downtown Hangzhou and other regional cities.
• Hangzhou Metro Line 1 links the airport with major city destinations.
• Taxis and ride-hailing services are available 24/7 at the arrivals area.
• Car rental services are accessible at the airport terminal.

Terminal Information

Hangzhou Xiaoshan International Airport features three main terminals:

• Terminal 1 (T1): Primarily serves domestic flights, with airlines such as China Eastern Airlines and Shanghai Airlines.
• Terminal 2 (T2): Handles most international and regional flights, including operations by Emirates, Singapore Airlines, and Air China.
• Terminal 3 (T3): The newest terminal, catering to both domestic and international flights, with airlines such as China Southern Airlines and Hainan Airlines.

Official Airport Website

https://www.hzairport.com/

Air Passenger Rights at Hangzhou Xiaoshan International Airport

If you experience a flight delay or cancellation at Hangzhou Xiaoshan International Airport, your rights as an air passenger may be protected under EU Regulation 261/2004 (EU 261/EC 261) if your journey involves a European airline or your flight is departing from an EU country. Under these regulations, you could be entitled to financial compensation for significant delays, cancellations, or denied boarding, provided your flight meets the eligibility criteria.

To qualify for compensation under EU 261, your flight must either depart from an EU airport (regardless of the airline) or arrive at an EU airport on an EU-based carrier. Compensation amounts are determined by the flight distance and length of the delay, with the following guidelines:

• Up to €250 per person for flights up to 1,500 km delayed by more than 3 hours.
• Up to €400 per person for flights between 1,500 km and 3,500 km delayed by more than 3 hours.
• Up to €600 per person for flights over 3,500 km delayed by more than 4 hours or cancelled without adequate notice.

These passenger rights ensure that travelers departing from or arriving at Hangzhou Xiaoshan International Airport with eligible airlines can claim compensation for flight disruptions, including cancellations, long delays, or denied boarding due to overbooking. Airlines must also provide care such as meals, refreshments, and accommodation when necessary.

For flights originating outside the EU, such as from Hangzhou to a European destination, EU 261 compensation is only applicable if you are flying with an EU-based airline. Always check your eligibility for compensation if your journey has been disrupted.

Compensation claims are valid for delays, cancellations, and denied boarding caused by reasons within the airline's control. Extraordinary circumstances, such as severe weather or air traffic control strikes, are generally exempt from compensation.

If you believe you are entitled to compensation for a delayed or cancelled flight at Hangzhou Xiaoshan International Airport, you have the right to submit a claim under EU 261/EC 261 regulations.

How Voos Can Assist with Your Compensation Claim

If your flight from Hangzhou Xiaoshan International Airport was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

Voos specializes in air passenger rights and compensation claims, ensuring that travelers departing from or arriving at Hangzhou Xiaoshan International Airport receive the compensation they deserve for cancelled and delayed flights. Start your compensation claim today if you experienced a flight disruption at HGH!