Pegasus Airlines Overview

Pegasus Airlines is one of Turkey's leading low-cost carriers, founded in 1990 and headquartered in Istanbul. Operating primarily from Istanbul Sabiha Gökçen International Airport (SAW), Pegasus connects over 110 destinations in more than 40 countries — spanning Europe, the Middle East, Central Asia, and North Africa.

Despite competitive fares and a rapidly expanding network, Pegasus flights do get delayed, cancelled, or overbooked. When that happens, you may have a legal right to financial compensation — and Voos can help you claim it at zero upfront cost.

Fleet & Key Facts

Fleet size	90+ aircraft
Main hub	Istanbul Sabiha Gökçen (SAW)
Secondary hub	Ankara Esenboğa (ESB)
Destinations	110+ in 40+ countries
Aircraft types	Airbus A320neo, A321neo · Boeing 737-800
IATA code	PC
Official website	www.flypgs.com

Which Regulation Applies to Your Pegasus Flight?

Pegasus is a Turkish carrier, so EU Regulation 261/2004 does not automatically apply to all its flights. The key factor is where your flight departed from — not your nationality or how much you paid for the ticket.

Departing from an EU country → EC 261/2004

If your Pegasus flight departed from any EU member state — Germany, Italy, France, the Netherlands, etc. — you are fully protected by EU Regulation 261/2004. This gives you the right to financial compensation for delays of 3+ hours at arrival, cancellations with fewer than 14 days' notice, and denied boarding due to overbooking.

Departing from Turkey → SHY-YOLCU

Flights departing from Turkey are governed by SHY-YOLCU, Turkey's national air passenger rights regulation, which closely mirrors EC 261/2004. Following the December 2024 update, delays of 3+ hours caused by technical or operational reasons on Turkey-departing flights also entitle passengers to financial compensation — bringing Turkey's rules in line with the EU standard.

How Much Compensation Can You Receive?

Amounts are fixed by regulation and based on flight distance — not what you paid for your ticket.

For Turkey-departing flights, compensation is paid in Turkish Lira at the Central Bank exchange rate on the date of ticket purchase. Domestic Turkish flights: €100 flat rate.

Your Right to Care During a Delay

Even when financial compensation doesn't apply, Pegasus is legally required to provide care from the moment your departure is delayed:

Delay duration	What Pegasus must provide
From 15 minutes	Written notice of delay and your options
2 hours+	Free drinks · 2 free phone calls or emails
3–5 hours	Free meal appropriate to the time of day
5 hours+	All of the above + right to a full ticket refund
Overnight delay	Hotel accommodation + airport transfers (both ways)

Keep all receipts for meals, hotels, and transport. If Pegasus failed to provide these services, you can claim reimbursement for reasonable out-of-pocket expenses.

When Is Compensation Not Available?

No financial compensation is due when the disruption was caused by extraordinary circumstances — events outside the airline's control that could not have been avoided even with all reasonable measures. This includes:

• Severe weather (storms, heavy snow, dense fog)
• Air traffic control strikes or airspace restrictions
• Airport security incidents or closures
• Political unrest or natural disasters

How to Claim Compensation: Step by Step

How Voos Can Help with Your Pegasus Claim

Claiming directly from Pegasus can mean months of waiting, vague rejection letters, and appeals in a second language. Voos takes all of that off your plate:

Check My Pegasus Claim

Frequently Asked Questions