Cookie Policy

This Cookie Policy explains what cookies are, which cookies voos.org uses, why we use them, and how you can manage your preferences. It should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They are widely used to make websites work properly, improve performance, and provide information to site owners. Cookies do not contain executable code and cannot access other information on your device.

Similar technologies — such as web beacons, pixels, and local storage — work in comparable ways and are also covered by this policy.

2. How We Use Cookies

We use cookies to:

  • Ensure the website functions correctly and securely
  • Remember your language and display preferences
  • Understand how visitors navigate and use our site
  • Improve our pages and claim flow based on usage data
  • Measure the effectiveness of our content

We do not use cookies to serve advertising, build advertising profiles, or sell your data to third parties.

3. Types of Cookies We Use

Essential Always active — cannot be disabled

These cookies are strictly necessary for the website to operate. Without them, core functions such as the claim form, language switching, and session management would not work.

Cookie Purpose Duration
session_id Maintains your session during a visit Session
lang_pref Remembers your selected language 1 year
csrf_token Security token to prevent cross-site request forgery Session
cookie_consent Stores your cookie consent preferences 1 year
Analytics Requires consent

These cookies help us understand how visitors interact with voos.org — which pages are visited most, where users drop off in the claim flow, and how the site is reached. All data is aggregated and anonymised.

Cookie Provider Purpose Duration
_ga Google Analytics Distinguishes unique visitors 2 years
_ga_* Google Analytics Maintains session state 2 years
_gid Google Analytics Distinguishes users within a 24-hour window 24 hours
_gat Google Analytics Throttles request rate 1 minute

Google Analytics is configured with IP anonymisation enabled. Data is processed in accordance with Google's privacy terms. Learn more.

Functional Requires consent

These cookies remember choices you make to enhance your experience, such as keeping your claim form partially filled when navigating between steps, or storing your preferred currency display.

Cookie Purpose Duration
claim_draft Saves incomplete claim form progress 7 days
currency_pref Remembers your preferred currency for compensation amounts 1 year

4. Third-Party Cookies

Some cookies on voos.org are set by third-party services. These parties have their own privacy and cookie policies, which we encourage you to review:

We do not use cookies from advertising networks, social media trackers, or retargeting platforms.

5. Managing Your Cookie Preferences

You have several options for managing cookies:

a) Our cookie banner

When you first visit voos.org, you will be shown a cookie consent banner. You can accept all cookies, accept essential cookies only, or customise your preferences. You can change your choices at any time by clicking the "Cookie Settings" link in the footer.

b) Browser settings

Most browsers allow you to view, manage, block, and delete cookies through their settings. Note that blocking all cookies may affect how our website functions, particularly the claim submission process.

Chrome
Firefox
Safari
Edge
Opera
c) Opt out of Google Analytics

You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on.

6. Cookie Consent and Legal Basis

Essential cookies are placed on the basis of our legitimate interest in operating a functional and secure website. All other cookies (analytics and functional) are only set after you have given your explicit consent via our cookie banner, in accordance with Article 6(1)(a) of the GDPR and the ePrivacy Directive.

You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

7. Changes to This Policy

We may update this Cookie Policy from time to time — for example, when we add new features or if legal requirements change. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to check back periodically.

8. Contact Us

Voos — Privacy Team

Email: [email protected]

Website: www.voos.org