Noi Bai International Airport (HAN) Overview

Noi Bai International Airport (HAN) serves as the main gateway to Vietnam's vibrant capital, Hanoi. Located approximately 27 kilometers north of the city center, Noi Bai is the largest airport in northern Vietnam and the second busiest in the country. With its modern facilities and two passenger terminals, the airport accommodates both domestic and international travelers, offering a wide range of services and amenities.
The airport is a key hub for both business and leisure travelers, connecting Hanoi to major cities across Asia, Europe, and beyond. Noi Bai International Airport has witnessed significant growth in passenger numbers, thanks to the region's expanding tourism and economic development. The airport is known for its efficient operations, friendly staff, and continuous upgrades to enhance passenger experience. Whether you're arriving for a business meeting or an adventure in northern Vietnam, Noi Bai provides a convenient and welcoming entry point.

In terms of air traffic, Noi Bai International Airport ranks among the top airports in Southeast Asia. While it does not appear in the top 10 busiest airports in Europe, it holds a significant position in the global rankings, handling over 29 million passengers annually. The airport is a major hub for Vietnam Airlines, VietJet Air, and Bamboo Airways, while also welcoming international carriers such as Qatar Airways, Emirates, and ANA. These airlines connect Hanoi to key destinations worldwide, ensuring seamless travel for millions of passengers each year.

Airport Details & Location

• Local Time Zone: Indochina Time (ICT), UTC+7
• Distance to City Center: Approximately 27 km (17 miles) from Hanoi Old Quarter
• Nearby Areas: Hanoi City Center, Soc Son District, Dong Anh, Bac Ninh, and Me Linh

Transportation from Noi Bai to Hanoi City Center

Travelers have a variety of options to reach Hanoi city center from Noi Bai International Airport. The most popular transportation methods include airport taxis, ride-hailing services, public buses (bus lines 86, 7, and 17), and private airport shuttle services. Additionally, car rental services are available at the airport. The journey to downtown Hanoi typically takes between 35 and 50 minutes, depending on traffic conditions.

Terminal Information and Airlines

Noi Bai International Airport features two main passenger terminals:

• Terminal 1 (T1): Handles domestic flights. Major airlines operating here include Vietnam Airlines, VietJet Air, and Bamboo Airways.
• Terminal 2 (T2): Dedicated to international flights, serving airlines such as Vietnam Airlines, Qatar Airways, Emirates, ANA, and Cathay Pacific.

For more information, visit the official Noi Bai International Airport website.

Air Passenger Rights at Noi Bai International Airport

If your flight from Noi Bai International Airport is delayed, cancelled, or overbooked, you may be entitled to compensation under EU Regulation 261/2004 (EU 261/EC 261), provided your journey meets specific conditions. These regulations apply if your flight departs from an EU country, or if you are flying into the EU with a European airline. For flights departing from Noi Bai to the EU, compensation eligibility is possible if your airline is registered within the European Union.

Under EC 261, passengers could be eligible for compensation of up to €600 per person for flight delays of more than three hours, cancellations without prior notice, or denied boarding due to overbooking. The amount of compensation is determined by the flight distance:

• For flights up to 1,500 km: up to €250 per passenger
• For flights between 1,500 km and 3,500 km: up to €400 per passenger
• For flights over 3,500 km: up to €600 per passenger

Compensation claims can be made if the delay or cancellation was not caused by extraordinary circumstances such as severe weather or security threats. If your flight from Noi Bai International Airport to the EU operated by a European carrier was delayed or cancelled, you have the right to claim compensation under EU 261.

To strengthen your claim for compensation, be sure to:

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document all communications with the airline regarding your delay or cancellation
• Check your eligibility for compensation under EU 261/EC 261

How Voos Can Assist with Your Compensation Claim

If your flight from Noi Bai International Airport was delayed or cancelled, Voos can review your compensation claim and, if eligible, pursue it with the airline on your behalf. Our process is risk-free: you only pay a fee if your claim is successful. Depending on your specific situation, compensation of up to €600 per passenger may be available for eligible flights.

Start by gathering your flight details and booking confirmation, retain your boarding pass, and document all interactions with the airline. Voos will assess your eligibility and guide you through the compensation process, ensuring you receive the compensation you deserve for flight disruptions at Noi Bai International Airport.