Chhatrapati Shivaji International Airport (BOM) Overview

Chhatrapati Shivaji International Airport, also known as Mumbai Airport, is the primary international gateway serving Mumbai, India. This bustling airport is one of the busiest in South Asia, catering to millions of passengers every year. Its strategic location makes it a vital hub for both domestic and international travel, connecting Mumbai to major cities across the world. The airport features modern amenities and world-class facilities, ensuring a comfortable experience for travelers. With its impressive architecture and efficient services, BOM has become a symbol of Mumbai’s dynamic growth and connectivity. The airport is operated by Mumbai International Airport Limited and is renowned for its punctuality and customer service. Ongoing expansions and upgrades continue to enhance the airport’s capacity and passenger experience.

The airport is situated approximately 8 kilometers (5 miles) north of downtown Mumbai, making it easily accessible from the city center. BOM is surrounded by prominent areas such as Andheri, Vile Parle, Santacruz, and Kurla, providing convenient access to business and leisure destinations. Local time at Mumbai is Indian Standard Time (IST), UTC +5:30, ensuring timely coordination for international travelers. The airport’s official website offers up-to-date information on flights, facilities, and services: csia.in.

Air Traffic Ranking

Chhatrapati Shivaji International Airport is ranked among the top 20 busiest airports worldwide by passenger numbers. Within Asia, it is recognized as one of the leading air traffic hubs, serving as a major transit point for international and domestic flights.

Top Airlines Operating at BOM

• Air India
• IndiGo
• Vistara
• Emirates
• Qatar Airways
• Singapore Airlines

Distance to Mumbai City Center

Chhatrapati Shivaji International Airport is located about 8 kilometers (5 miles) from Mumbai’s city center, providing quick and easy access to the heart of the city.

Nearby Areas and Closest City Centers

The airport is conveniently located near several important city centers and neighborhoods, including Andheri, Bandra, Powai, and Kurla. These areas are popular for business, shopping, and entertainment, making BOM a central point for both local and international travelers.

Transportation from the Airport to the City Center

• Taxi: Metered and app-based taxis are available 24/7 outside the terminals.
• Auto Rickshaws: A convenient and affordable option for short distances.
• Bus: Several city and private buses connect the airport to various parts of Mumbai.
• Suburban Train: The nearest train stations are Andheri (Western Line) and Vile Parle (Western Line), easily accessible by taxi or rickshaw.
• Car Rentals: Multiple agencies offer car hire services at the airport.

Terminal Information

Terminal 1: Dedicated primarily to domestic flights, Terminal 1 serves airlines such as IndiGo, Go First, and SpiceJet.
Terminal 2: This modern terminal handles both international and some domestic flights. Major international carriers at Terminal 2 include Air India, Emirates, Qatar Airways, Singapore Airlines, and Vistara.

Air Passenger Rights at Chhatrapati Shivaji International Airport

If your flight to or from Chhatrapati Shivaji International Airport is delayed, cancelled, or overbooked, you may be entitled to compensation under EU Regulation 261/2004 (EU 261) or EC 261, provided your flight meets certain criteria. EU 261 applies if your flight departs from an EU member state, or if your flight arrives in the EU with an EU-based airline. For example, if you fly from Mumbai to a European city with a European airline such as Lufthansa or British Airways, you are covered by EU 261. However, if you fly from Mumbai to the EU on a non-EU airline, EU 261 does not apply unless the flight originated in Europe.

Under EU 261 and EC 261, passengers may be eligible for compensation if their flight is delayed by more than 3 hours, cancelled within 14 days of departure, or if they are denied boarding due to overbooking. The compensation amount is determined by the flight distance:

• For flights up to 1,500 kilometers: up to €250 per passenger
• For flights between 1,500 and 3,500 kilometers: up to €400 per passenger
• For flights over 3,500 kilometers: up to €600 per passenger

To claim compensation, ensure you keep your flight details, boarding pass, and all correspondence with the airline. Compensation claims can be made for flights that are delayed, cancelled, or overbooked, provided the disruption was not caused by extraordinary circumstances such as extreme weather or security risks.

Voos specializes in assisting passengers with their compensation claims. If your flight from Chhatrapati Shivaji International Airport was delayed or cancelled, Voos can review your case and pursue compensation from the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific situation, you may be entitled to compensation of up to €600 per person.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document any communications with the airline
• Check your eligibility for flight compensation with Voos

For more information about your rights or to start your compensation claim, visit our website and let Voos help you assert your air passenger rights at Chhatrapati Shivaji International Airport.