About Hamburg Helmut Schmidt Airport (HAM)

Hamburg Helmut Schmidt Airport is the international gateway to the city of Hamburg, Germany. Established in 1911, it is one of the oldest airports in the world still in operation. The airport serves as a vital hub for both domestic and international travel, with modern facilities and efficient services. Located approximately 8.5 kilometers north of Hamburg’s city center, it offers quick and easy access to the heart of the city as well as to nearby regions.
The airport features two main terminals designed to provide a smooth travel experience for millions of passengers each year. Its strategic location and excellent connections make it a preferred airport for travelers visiting northern Germany and the surrounding areas. Hamburg Airport is well integrated into the city’s public transport network, ensuring seamless onward journeys.

Annually, Hamburg Airport handles more than 17 million passengers, ranking it among the top 5 busiest airports in Germany and within the top 30 airports in Europe. Globally, the airport is recognized as a significant air traffic hub, facilitating connections to over 130 destinations. The local time zone is Central European Time (CET), UTC +1, switching to CEST (UTC +2) during summer months.

Air Traffic Ranking

Hamburg Helmut Schmidt Airport is the fifth busiest airport in Germany. In Europe, it ranks among the top 30 airports based on passenger traffic. Worldwide, it holds a significant position, accommodating millions of travelers annually and serving as an important connection point for northern Europe.

Top Airlines at Hamburg Airport

• Lufthansa
• Eurowings
• easyJet
• Turkish Airlines
• Air France
• KLM
• TUIfly

Local Time Zone

The airport operates in the Central European Time (CET) zone, which is UTC +1. During daylight saving time, it switches to Central European Summer Time (CEST), UTC +2.

Distance to Hamburg City Center

Hamburg Helmut Schmidt Airport is situated just 8.5 kilometers (5.3 miles) from the center of Hamburg, making it one of the most conveniently located airports in Germany for city access.

Nearby Areas and Closest City Centers

In addition to Hamburg, the airport serves nearby city centers such as Norderstedt, Quickborn, and Ahrensburg. Its proximity to the city allows travelers to easily reach other key areas in the Hamburg Metropolitan Region.

Transportation from Hamburg Airport to the City Center

• S-Bahn: The S1 S-Bahn line connects the airport directly to Hamburg Central Station in just 25 minutes.
• Bus: Numerous bus lines operate from the airport to various parts of Hamburg and the surrounding areas.
• Taxi: Taxis are available outside the terminals, with a typical journey to downtown Hamburg taking 20-30 minutes.
• Car Hire: Multiple car rental agencies are located at the airport for convenient self-drive options.
• Ride-Sharing: Services like Uber and local ride-hailing apps offer additional transport alternatives.

Terminal Information and Airlines

• Terminal 1: Primarily serves airlines such as Eurowings, easyJet, and Turkish Airlines.
• Terminal 2: Home to Lufthansa, Air France, KLM, and TUIfly.

Both terminals offer modern amenities and are connected by a central plaza with shops, restaurants, and services.

Official Airport Website

For real-time information and services, visit the Hamburg Helmut Schmidt Airport official website.

Air Passenger Rights at Hamburg Helmut Schmidt Airport

If your flight from Hamburg Airport is delayed or cancelled, you may be entitled to compensation under European air passenger rights regulations, specifically EU Regulation 261/2004 (commonly referred to as EU 261 or EC 261). This law safeguards passengers traveling from any airport within the European Union, including Hamburg, or arriving at an EU airport on an EU-licensed carrier from outside the EU.

Under EU 261, you may claim compensation if your flight was delayed by more than three hours, cancelled without adequate notice, or if you were denied boarding due to overbooking. The compensation amounts depend on the flight distance:

• For flights up to 1,500 kilometers: up to €250 per passenger
• For flights between 1,500 and 3,500 kilometers: up to €400 per passenger
• For flights over 3,500 kilometers: up to €600 per passenger

Your eligibility also depends on the reason for the disruption. Extraordinary circumstances such as severe weather or air traffic control strikes may exempt airlines from paying compensation. However, most technical issues, operational problems, or staff shortages are typically covered.

To qualify for EU 261 compensation at Hamburg Airport, your flight must either depart from an EU airport or arrive in the EU on an EU airline. For example, if you are flying from Hamburg to a non-EU country, EU 261 applies regardless of the airline. If you are flying into Hamburg from a non-EU country, EU 261 applies only if the airline is EU-based.

If you believe you are entitled to compensation for a delayed or cancelled flight at Hamburg Airport, it is important to gather your flight number, booking confirmation, and any communications from the airline. Keep your boarding pass or e-ticket as proof of travel, and document the length of the delay and the reason provided by the airline.

How Voos Can Assist with Your Compensation Claim

If your flight from Hamburg Helmut Schmidt Airport was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

At Hamburg Helmut Schmidt Airport, passenger rights are protected under EU 261, ensuring fair treatment and financial compensation in the event of flight disruptions. If you have experienced a cancelled or delayed flight, check your eligibility and let Voos help you claim the compensation you deserve.