Airports and Flight Compensation Information

Airports play a crucial role in global air travel, connecting millions of passengers to domestic and international destinations every day. Whether you are flying for business, leisure, or transit, understanding airport services and passenger rights can help make your journey smoother and more secure. This page provides general information about airports and offers a comprehensive guide on flight compensation regulations that protect travelers when disruptions occur.

Your Rights When Flights Are Disrupted

Flight delays and cancellations are common at airports around the world due to high air traffic volumes, weather conditions, operational issues, or airline-related problems. International laws such as EC 261/2004 and UK passenger rights regulations protect travelers and may entitle them to compensation of up to €600 per passenger depending on the distance and circumstances.

Compensation Amounts for Flight Disruptions

Depending on the distance of your flight, compensation amounts under EC 261 are:

Airports with high international traffic often experience long-haul delays, which are more likely to qualify for the highest compensation bracket.

Right to Care at Airports

Regardless of whether compensation applies, airlines must provide care services during long delays:

• Free meals and refreshments during long waits
• Two free communications (email, phone)
• Hotel accommodation for overnight delays
• Transportation between hotel and airport

Passengers can claim reimbursement if these services are not provided.

What You Should Do After a Delay or Cancellation

• Keep your boarding pass and booking confirmations
• Take photos of delay information displayed at the airport
• Request written confirmation of the reason for the delay
• Save receipts for meals, hotels, or transportation
• Document your arrival time at the final destination

Most compensation claims can be made up to three years after the disruption, depending on the country.