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Japan Airlines (JL), founded in 1951, is the national flag carrier of Japan and one of the world’s leading airlines. Headquartered in Tokyo, the airline operates from its main hubs at Tokyo Haneda and Narita International Airports. Japan Airlines is renowned for its commitment to exceptional customer service, punctuality, and safety standards. As a member of the Oneworld alliance, JL connects passengers to a vast global network, offering seamless travel options and frequent flyer benefits.
The airline operates an extensive route network, serving over 90 destinations across Asia, Europe, North America, and Oceania. Its modern fleet consists of approximately 160 aircraft, including Boeing 787 Dreamliners, Boeing 777s, Boeing 767s, and the Airbus A350. Japan Airlines continually invests in fleet renewal and cabin upgrades to enhance passenger comfort and environmental efficiency. For more details, visit the official Japan Airlines website.
If your Japan Airlines flight is delayed or cancelled, you may be entitled to compensation under EU Regulation 261/2004 (known as EU 261 or EC 261), depending on your flight route. EU 261 applies if your journey originates from an airport within the European Union, regardless of the airline, or if you are flying to the EU on a European airline. For Japan Airlines, compensation rights under EU 261 are applicable only if your flight departs from an EU member state.
Under EU 261, you may claim compensation if your flight was delayed by more than 3 hours upon arrival, cancelled without sufficient notice, or you were denied boarding due to overbooking. The compensation amount depends on the flight distance:
If your Japan Airlines flight was delayed or cancelled, you have the right to care (meals, refreshments, and accommodation if necessary) while you wait for your rerouted flight. In case of cancellation, you are entitled to a full refund or re-routing to your final destination. Compensation claims are valid for flights departing from the EU, even when operated by a non-EU airline like Japan Airlines.
To maximize your chances of a successful claim, keep all travel documents, document any communications with the airline, and note the actual arrival time of your flight. Compensation is not due if the disruption was caused by extraordinary circumstances outside the airline’s control, such as severe weather or air traffic control strikes.
If your flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.