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AeroMéxico, officially known as Aerovías de México S.A. de C.V., is the flag carrier airline of Mexico and one of the largest in Latin America. Based in Mexico City, AeroMéxico operates a comprehensive network of domestic and international flights, serving major cities across North America, South America, Europe, and Asia. The airline is a founding member of the SkyTeam alliance, providing passengers with a wide array of connectivity and benefits worldwide. AeroMéxico is well-regarded for its focus on quality service and passenger comfort, offering various classes of travel, including economy, premium economy, and business class.
With a modern fleet and a commitment to safety, AeroMéxico continues to expand its route network and enhance the travel experience for millions of passengers each year. The airline's main hub is at Mexico City International Airport (MEX), and it also maintains focus cities in Monterrey and Guadalajara. AeroMéxico has received several awards for its service and innovation in the aviation industry, cementing its reputation as a leading carrier in the region.
As an AeroMéxico passenger, you are entitled to certain air passenger rights in the event of flight disruptions such as delays or cancellations. If your AeroMéxico flight is delayed or cancelled, and your journey originated in the European Union (EU) or you are flying to the EU on an EU carrier, you may be eligible for compensation under EU Regulation 261/2004 (also known as EC 261).
According to EU261/EC261, you are eligible for compensation if your flight is delayed by more than three hours upon arrival, cancelled without sufficient notice, or you are denied boarding against your will. The regulation applies if your flight departs from any EU airport, or if you are flying into the EU with an EU-based airline. For AeroMéxico, EU261 compensation applies only to flights departing from the EU, as AeroMéxico is not an EU-based carrier.
For delays, if the arrival at your final destination is more than three hours late, you may claim compensation unless the disruption was caused by extraordinary circumstances (such as extreme weather or air traffic control strikes). In the event of cancellations, you may also be entitled to a refund or re-routing, as well as care (meals, refreshments, and accommodation if needed).
It is important to retain your flight documentation, including your boarding pass and booking confirmation, and to document all communications with the airline. This will support your claim for compensation and ensure your rights are protected under EU 261 and EC 261 regulations.
If your AeroMéxico flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.
Voos makes the process of claiming compensation simple and efficient. If your flight was disrupted, don’t miss your chance to claim your rights and receive the compensation you deserve.