About Shenzhen Airlines (ZH)
Shenzhen Airlines, established in 1992, is one of China’s leading carriers, headquartered in Shenzhen, Guangdong Province. As a member of the Star Alliance, the airline provides extensive connectivity across China and to select international destinations. The airline is known for its commitment to safety, customer service, and continuous innovation in passenger experience.
Operating from its main hub at Shenzhen Bao'an International Airport, Shenzhen Airlines has steadily expanded its route network over the years. The airline serves both business and leisure travelers, offering a variety of cabin classes and in-flight services. With a focus on punctuality and reliability, Shenzhen Airlines aims to make air travel seamless for its customers.
The Shenzhen Airlines fleet comprises approximately 200 aircraft, including models such as the Boeing 737-800, Boeing 737 MAX, and Airbus A320 family. The airline operates flights to over 80 destinations, covering major cities within China as well as select routes to Southeast Asia, Japan, and other regions. For more information, visit the official Shenzhen Airlines website.
Shenzhen Airlines Fleet and Destinations
- Fleet size: Approximately 200 aircraft
- Main aircraft models: Boeing 737-800, Boeing 737 MAX, Airbus A320, Airbus A320neo
- Destinations: 80+ (major Chinese cities and select international destinations)
Air Passenger Rights: Delays, Cancellations, and Compensation
If your Shenzhen Airlines flight is delayed or cancelled, you may be entitled to compensation under EU Regulation 261/2004 (EC 261), depending on your flight's origin and destination. EC 261 applies to flights that either depart from an EU airport, or are operated by an EU carrier arriving in the EU. Since Shenzhen Airlines is a non-EU airline, EC 261 covers only flights departing from an EU airport. If your Shenzhen Airlines flight originated outside the EU and arrived in the EU, EC 261 does not apply.
Under EC 261, passengers may be eligible for compensation if their flight is delayed by more than three hours upon arrival, or if the flight is cancelled without at least 14 days’ notice. Compensation amounts are determined by the flight distance:
- For flights up to 1,500 km: €250 per passenger
- For flights between 1,500 km and 3,500 km: €400 per passenger
- For flights over 3,500 km: €600 per passenger
In addition to compensation, passengers are entitled to care such as meals, refreshments, and accommodation if necessary, depending on the length of the delay. You should always keep your boarding pass, booking details, and any correspondence from the airline as evidence for your claim.
How Voos Can Assist with Your Compensation Claim
If your Shenzhen Airlines flight was delayed or cancelled, Voos can review your compensation claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.
- Gather your flight number and booking details
- Keep your boarding pass or e-ticket
- Document communications with the airline
- Check your eligibility for compensation today
Voos specializes in helping passengers claim compensation for flight disruptions under EC 261. Start your claim process today and let our experts handle the complexities, ensuring you get the compensation you deserve.
English (USA)
English (UK)
Français
Português (Portugal)
Shqip
العربية
Български
Čeština
Dansk
Deutsch
Deutsch (Österreich)
Deutsch (Schweiz)
English (Canada)
English (Ireland)
Español
Ελληνικά
Magyar
Italiano
Nederlands
Norsk
Polski
Português (Brasil)
中文
Türkçe