Hasanuddin International Airport (UPG) Overview

Hasanuddin International Airport, located in Makassar, South Sulawesi, Indonesia, serves as a vital gateway for both domestic and international travelers. The airport is named after Sultan Hasanuddin, a prominent historical figure in the region. Boasting modern facilities and efficient services, Hasanuddin International Airport is a major hub for the eastern part of Indonesia, supporting the region’s economic and tourism growth. It offers a wide range of passenger amenities, including comfortable lounges, dining options, and shopping outlets.

The airport is situated approximately 20 kilometers northeast of Makassar city center, making it easily accessible for arriving and departing passengers. Hasanuddin International Airport is surrounded by several key areas, with Maros and Sungguminasa being among the closest city centers. Passengers benefit from various transportation options, including taxis, ride-hailing services, airport shuttle buses, and car rentals, all of which provide convenient access to and from the city.

Air Traffic Ranking

While Hasanuddin International Airport is one of Indonesia’s busiest airports, it does not rank among the top airports in Europe or worldwide in terms of passenger traffic. However, it consistently ranks in the top five for air traffic volume within Indonesia, serving millions of passengers annually.

Top Airlines Operating at Hasanuddin International Airport

• Garuda Indonesia
• Lion Air
• Citilink
• Batik Air
• Sriwijaya Air
• Wings Air

Local Time Zone

Hasanuddin International Airport operates in the Indonesia Central Time Zone (WITA, UTC+8).

Distance to City Center & Nearby Areas

The airport is located around 20 kilometers from Makassar city center. Nearby areas include Maros, Sungguminasa, and Gowa, all of which are accessible by various transportation methods.

Transportation from the Airport

• Official airport taxis and metered cabs
• Online ride-hailing services such as Grab and Gojek
• Airport shuttle buses connecting to key city locations
• Car rental services available at the arrivals area
• Hotel shuttle services (by arrangement)

Terminal Information

Hasanuddin International Airport features a single integrated terminal that serves both domestic and international flights. The terminal is equipped with modern facilities and streamlined processes for departures and arrivals. Airlines such as Garuda Indonesia, Lion Air, Citilink, Batik Air, Sriwijaya Air, and Wings Air all operate from this main terminal, handling both domestic and select international routes.

Official Airport Website

For the latest information on flights, facilities, and services, visit the official Hasanuddin International Airport website.

Air Passenger Rights at Hasanuddin International Airport

If your flight from Hasanuddin International Airport was delayed or cancelled, you may have rights to compensation, especially for flights to or from European Union countries, under EU Regulation 261/2004 (EU 261 or EC 261). This regulation applies if your flight departs from an EU country or if you are flying to the EU on an EU-based airline. For flights originating outside the EU and operated by non-EU airlines, EU 261 compensation rights do not apply. However, if your journey started in the EU, you are protected under these rules even if your final destination is Hasanuddin International Airport.

Under EU 261, passengers may claim compensation for flights delayed by more than 3 hours, cancellations, or denied boarding due to overbooking. The amount of compensation depends on the flight distance:

• Up to €250 per person for flights up to 1,500 kilometers
• Up to €400 per person for flights between 1,500 and 3,500 kilometers
• Up to €600 per person for flights over 3,500 kilometers

To maximize your chances of a successful claim, it is important to:

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document all communications with the airline
• Check your eligibility for compensation based on your flight’s origin and circumstances

How Voos Can Assist with Your Compensation Claim

If your flight from Hasanuddin International Airport was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

Our team will guide you through the compensation process, ensuring that your rights under EU 261 are fully respected. We handle all the paperwork and negotiations, so you can focus on your travel plans while we work to secure the compensation you deserve.