About Düsseldorf Airport (DUS)

Düsseldorf Airport (DUS) is the international gateway serving Düsseldorf and the North Rhine-Westphalia region in western Germany. Strategically located just 7 kilometers north of Düsseldorf city center, it is one of Germany’s busiest airports, connecting millions of passengers each year to destinations across Europe and worldwide. The airport features three passenger terminals and is well-known for its efficient services, modern facilities, and excellent connectivity to the city and surrounding areas.

DUS is a major hub for both leisure and business travelers, offering an extensive network of domestic and international flights. It plays a crucial role in the economic and touristic development of the region. Passengers benefit from a wide range of shopping, dining, and lounge options, as well as comprehensive ground transport links. Düsseldorf Airport stands as a vital transit point for travelers heading to the Rhineland and beyond.

Air Traffic Ranking

Düsseldorf Airport consistently ranks as the third busiest airport in Germany by passenger volume, following Frankfurt and Munich. In the European context, it is among the top 25 busiest airports. Globally, DUS is recognized within the top 100 busiest airports, serving over 25 million passengers annually in pre-pandemic years.

Top Airlines Operating at Düsseldorf Airport

• Lufthansa
• Eurowings
• KLM
• British Airways
• Air France
• Turkish Airlines
• Brussels Airlines

Local Time Zone

Düsseldorf Airport is in the Central European Time Zone (CET), which is UTC+1. During daylight saving time, it observes Central European Summer Time (CEST), UTC+2.

Distance to Düsseldorf City Center

The airport is approximately 7 km (about 4.3 miles) from the heart of Düsseldorf, making it extremely convenient for travelers.

Nearby Areas and Closest City Centers

Besides Düsseldorf, the airport provides easy access to nearby cities such as Duisburg, Essen, and Cologne. The greater Rhine-Ruhr metropolitan region, one of Europe's largest urban areas, is within a short drive or train ride from the airport.

Transportation from Düsseldorf Airport to the City Center

• Train: The Düsseldorf Airport railway station connects to local, regional, and long-distance trains. The S11 suburban train provides direct service to Düsseldorf Hauptbahnhof (main station) in under 15 minutes.
• Taxi: Taxis are readily available outside the terminals, with a journey to the city center typically taking 15-20 minutes.
• Bus: Several bus lines operate between the airport and key city locations.
• Car Rental: Major car rental companies are present at the airport for convenient onward travel.
• SkyTrain: An automated people mover links the terminals with the airport railway station.

Terminal Information

Düsseldorf Airport has three interconnected terminals: Terminal A, Terminal B, and Terminal C.

• Terminal A: Primarily serves Lufthansa and its Star Alliance partners, including Lufthansa, Brussels Airlines, and KLM.
• Terminal B: Used by a mix of full-service and low-cost carriers, including Eurowings, British Airways, and Air France.
• Terminal C: Handles most non-Schengen and long-haul flights, with airlines such as Turkish Airlines and other international carriers.

Official Website

Visit the official Düsseldorf Airport website for more information: www.dus.com

Air Passenger Rights at Düsseldorf Airport

If your flight from Düsseldorf Airport is delayed, cancelled, or overbooked, you may be entitled to compensation under EU Regulation 261/2004 (EU 261/EC 261). This regulation protects air passenger rights for flights departing from an EU airport, such as Düsseldorf, or arriving at an EU airport on an EU-based airline. Compensation eligibility applies whether your flight is with a European or non-European carrier, provided your journey starts at Düsseldorf Airport.

Under EU 261, compensation amounts are determined by the distance of your flight and the length of the delay. For flights up to 1,500 km, you may claim up to €250 per passenger. For flights between 1,500 km and 3,500 km, the compensation can be up to €400 per passenger. For flights longer than 3,500 km, compensation can reach €600 per passenger. If your flight is delayed by more than three hours on arrival, cancelled without sufficient notice, or you are denied boarding due to overbooking, you may be eligible for these amounts. Exceptions apply in cases of extraordinary circumstances, such as severe weather or air traffic control strikes.

To be eligible for EU 261 compensation, your flight must have either departed from an EU airport, or arrived at an EU airport on an EU-based airline. For example, flights departing from Düsseldorf to any destination worldwide are covered, as are flights arriving at Düsseldorf from outside the EU, if operated by an EU airline.

If your flight is cancelled, the airline must offer you a choice between a refund or re-routing to your final destination. If you face a long delay, you are entitled to care, including meals, refreshments, and, if necessary, hotel accommodation. These rights apply regardless of your ticket type or fare.

Compensation claims can be made for flights operated in the last three years, depending on local limitation rules. It is important to keep your flight confirmation, boarding pass, and any communication with the airline. You can check your eligibility for compensation and begin your claim process with Voos.

How Voos Can Assist with Your Compensation Claim

If your flight from Düsseldorf Airport was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today