Tocumen International Airport (PTY) Overview

Tocumen International Airport is the primary international gateway to Panama and one of the busiest airports in Central America. Located approximately 24 kilometers (15 miles) east of Panama City, Tocumen serves as a major hub for travel across the Americas, connecting North, Central, and South America with a wide variety of direct flights. The airport features modern facilities, a recently expanded terminal, and efficient customs and immigration processes. Tocumen International is well-known for its role as a strategic connecting point for travelers heading to Latin America and the Caribbean.

The airport offers a comprehensive range of passenger services, including shopping, dining, lounges, and business amenities. Multiple transportation options make it easy to reach downtown Panama City and nearby popular areas such as Costa del Este and San Francisco. The airport's design ensures smooth passenger flows, and its ongoing expansion projects aim to further improve capacity and comfort. Tocumen International Airport is a vital link for both business and leisure travelers in the region.

Air Traffic Ranking

Tocumen International Airport ranks among the busiest airports in Central America by passenger volume. While not ranked within the top airports in Europe or worldwide, it is a leading hub in Latin America, regularly handling over 16 million passengers annually.

Top Airlines Operating at Tocumen International Airport

• Copa Airlines
• Avianca
• United Airlines
• American Airlines
• Lufthansa
• Air France
• Delta Air Lines

Local Time Zone

Tocumen International Airport operates in the Eastern Standard Time Zone (GMT-5), with no daylight saving time.

Distance to Panama City Center

The airport is located approximately 24 kilometers (15 miles) from downtown Panama City. Travel time to the city center typically ranges from 20 to 30 minutes, depending on traffic conditions.

Nearby Areas and Closest City Centers

Tocumen International Airport is conveniently situated near several key areas, including Costa del Este, San Francisco, and Juan Díaz. It also provides easy access to Panama Viejo and the vibrant financial district of Panama City.

Transportation from Tocumen International Airport to Downtown

• Taxi: Official airport taxis offer fixed rates to various parts of Panama City.
• Airport Shuttle: Shared shuttle services are available to major hotels and city locations.
• Public Bus: Metrobus lines connect the airport with the city’s public transport network.
• Car Rental: Multiple international and local car rental companies operate at the airport.
• Private Transfer: Pre-booked private car services are also available for direct, comfortable transport.

Terminal Information

Tocumen International Airport consists of two main terminals:

• Terminal 1 (North Pier): Home to airlines such as Copa Airlines, United Airlines, American Airlines, and several regional carriers.
• Terminal 2 (South Pier): Primarily serves international carriers including Lufthansa, Air France, Avianca, and Delta Air Lines.

Official Airport Website

For more information, visit the official Tocumen International Airport website: www.tocumenpanama.aero

Air Passenger Rights at Tocumen International Airport

If your flight from Tocumen International Airport was delayed or cancelled, you may be entitled to compensation under EU Regulation 261/2004 (EU 261/EC 261) if your flight was operated by an EU airline or departed for an EU destination. This regulation protects passengers traveling to, from, or within the European Union, even if the journey starts outside the EU, as long as the operating airline is registered in the EU.

Under EU 261/EC 261, you may be eligible for compensation in cases of long delays (over three hours), flight cancellations, or denied boarding due to overbooking. The compensation amount depends on the flight distance:

• €250 per person for flights up to 1,500 kilometers
• €400 per person for flights between 1,500 and 3,500 kilometers
• €600 per person for flights over 3,500 kilometers

For flights departing from Tocumen International Airport to the EU operated by EU carriers, or for flights arriving at Tocumen from the EU, you may have the right to claim compensation for delays, cancellations, or denied boarding. The flight must either originate within the EU or be operated by an EU-based airline to qualify under EU 261/EC 261.

Compensation may also include reimbursement of additional expenses such as meals, refreshments, hotel accommodation, and transport between the airport and your accommodation if your flight is significantly delayed or cancelled. Airlines are required to provide care and assistance during long waits, and you should keep all receipts and documentation.

Even if your flight was not operated by an EU airline, you may still be eligible for compensation if your journey started in an EU country. Always check your eligibility based on your specific flight details.

For more information about your rights, or to initiate a compensation claim for a delayed or cancelled flight from Tocumen International Airport, you can contact Voos for expert assistance. Our team can help you secure the compensation you deserve.

How Voos Can Assist with Your Compensation Claim

If your flight from Tocumen International Airport was delayed or cancelled, Voos can review your compensation claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case and flight distance, compensation of up to €600 per person may be possible according to EU 261/EC 261 regulations.

1. Gather your flight number and booking details
2. Keep your boarding pass or e-ticket
3. Document all communications with the airline
4. Check your eligibility for compensation today

Voos specializes in helping air passengers secure the compensation they are entitled to after flight delays and cancellations. Start your claim with us and let our experts handle the process for you.