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Cancún International Airport is the primary gateway to Mexico’s world-renowned Caribbean coast and the Yucatán Peninsula. Situated approximately 18 kilometers southwest of downtown Cancún, it serves millions of international and domestic travelers each year. The airport is well-known for its modern facilities, efficient operations, and its role as a major hub for leisure travel, particularly for tourists visiting Cancún, Playa del Carmen, Tulum, and other destinations along the Riviera Maya.
With four passenger terminals, Cancún International Airport is one of the busiest airports in Latin America. It has earned a reputation for its high service standards and extensive connectivity to North America, Europe, and Latin American countries. The airport features a wide range of amenities, including shops, restaurants, and VIP lounges, ensuring a comfortable experience for passengers. Its proximity to popular resorts and tourist attractions makes it a preferred arrival point for vacationers. The airport is managed by Grupo Aeroportuario del Sureste and continues to expand to accommodate growing passenger numbers.
Cancún International Airport operates in the Eastern Standard Time Zone (GMT-5).
The airport is located approximately 18 kilometers (11 miles) from Cancún city center, making transfers fast and convenient.
Visit the official website: www.cancunairport.com
If your flight from Cancún International Airport to or from the European Union is delayed or cancelled, you may be entitled to compensation under EU Regulation 261/2004 (EC 261). This regulation protects passengers travelling on flights operated by EU airlines or departing from an EU airport to Cancún. For flights departing from Cancún, EC 261 applies if your airline is headquartered in the EU.
Under EC 261, you could claim compensation if your flight is delayed by more than 3 hours, cancelled without prior notice, or if you are denied boarding due to overbooking. The compensation amount depends on the flight distance:
Even if your flight is operated by a non-EU carrier, you may still be eligible for compensation if your journey originated in an EU country. For flights from Cancún to the EU, EC 261 compensation applies only if the airline is based in the EU.
Typical cases include flight delays exceeding 3 hours, flight cancellations within 14 days of departure, and denied boarding due to overbooking. Airlines are also required to provide care such as meals, refreshments, and accommodation when necessary.
If your flight from Cancún International Airport was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.
Our experienced team will handle the entire claim process, ensuring you receive the compensation you deserve under EC 261 and EU 261 regulations for flights to and from Cancún International Airport.