Kualanamu International Airport (KNO) Overview

Kualanamu International Airport (KNO) is the primary international gateway serving Medan and the surrounding North Sumatra region in Indonesia. Opened in 2013, it is one of the most modern and efficient airports in Indonesia, offering a wide range of passenger amenities and services. The airport features a single, spacious terminal equipped with advanced facilities for both domestic and international travelers. Kualanamu International Airport is known for its clean design, efficient baggage handling, and convenient passenger flow.

The airport serves as a hub for several major Indonesian airlines and connects Medan to key domestic destinations as well as international cities across Asia. Kualanamu is located approximately 23 kilometers east of Medan city center, making it easily accessible via multiple transportation options. The airport is surrounded by several rapidly developing areas, including Lubuk Pakam, Deli Serdang, and Binjai, all within a short drive. With its strategic location and growing passenger numbers, Kualanamu International Airport continues to play a vital role in the economic development of North Sumatra.

Air Traffic Ranking

• In Europe: Not applicable (Kualanamu International Airport is located in Asia).
• Worldwide: Among Indonesia’s top five busiest airports by passenger traffic, KNO is a significant Southeast Asian air hub.

Top Airlines Operating at Kualanamu International Airport

• Garuda Indonesia
• Nam Air
• Citilink
• Batik Air
• Lion Air
• Singapore Airlines
• Malaysia Airlines

Local Time Zone

Kualanamu International Airport operates in the Western Indonesia Time Zone (WIB), UTC+7.

Distance to Medan City Center

The airport is located about 23 kilometers from Medan city center, typically a 45-minute drive depending on traffic conditions.

Nearby Areas and Closest City Centers

• Medan (main city center, 23 km away)
• Lubuk Pakam (approximately 10 km)
• Deli Serdang (immediate surrounding regency)
• Binjai (about 35 km)

Transportation Methods to Medan City Center

• Airport Rail Link: Direct train service connecting the airport to Medan’s central railway station.
• Taxi: Official taxi services are available at the arrivals area for direct transfer to the city center.
• Bus: Several bus lines operate between Kualanamu and various points in Medan.
• Car Rental: Multiple car rental companies operate at the airport for convenient self-drive options.
• Ride-Hailing Apps: Services like Grab are available for easy booking and transfer.

Terminal Information

Kualanamu International Airport features a single integrated terminal for both domestic and international flights. The terminal is divided into two main areas:

• Domestic Flights: Served by airlines such as Lion Air, Garuda Indonesia, Citilink, Batik Air, and Nam Air.
• International Flights: Handled by Singapore Airlines, Malaysia Airlines, AirAsia, and other regional carriers.

Official Airport Website

Visit the official Kualanamu International Airport website for more information: www.kualanamu-airport.co.id

Air Passenger Rights at Kualanamu International Airport

If your flight at Kualanamu International Airport is delayed or cancelled, you may be entitled to compensation under certain regulations, especially if your journey involves the European Union. The EU Regulation (EC) No. 261/2004, commonly known as EU 261, protects passengers travelling from an EU airport or flying into the EU with a European airline. This means that if your flight from Kualanamu International Airport was scheduled to arrive in the EU and was operated by an EU-based airline, you could be eligible for compensation in the event of a delay of over three hours, cancellation, or denied boarding.

To qualify under EU 261, your flight must either depart from an EU airport or arrive at an EU airport with an EU carrier. For example, if you are flying from Kualanamu to Amsterdam or Frankfurt with a European airline, EU 261 protections apply. Compensation amounts depend on the flight distance:

• For flights up to 1,500 km: up to €250 per passenger
• For flights between 1,500 km and 3,500 km: up to €400 per passenger
• For flights over 3,500 km: up to €600 per passenger

Compensation eligibility covers significant delays (over 3 hours at final destination), last-minute cancellations, or denied boarding due to overbooking, unless the airline can prove extraordinary circumstances such as severe weather or air traffic control strikes. To claim your compensation, keep all travel documentation, boarding passes, and records of communication with the airline.

Voos specializes in helping air passengers departing from or arriving at Kualanamu International Airport claim their compensation under EU 261 and EC 261. Our team can review your case, handle the legal process, and maximize your chances of receiving up to €600 per person, depending on your specific flight details and circumstances. There are no upfront fees, and you only pay if your claim is successful.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document all communications with the airline
• Check your eligibility for compensation under EU 261 and EC 261 regulations

If your flight from Kualanamu International Airport was delayed or cancelled, you may be entitled to significant compensation. Contact Voos today to find out how much you could claim!