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      Airports and Flight Compensation Information

      Explore essential travel information, airport services, and your rights as an air passenger when flying to or from airports worldwide.

      Airports play a crucial role in global air travel, connecting millions of passengers to domestic and international destinations every day. Whether you are flying for business, leisure, or transit, understanding airport services and passenger rights can help make your journey smoother and more secure. This page provides general information about airports and offers a comprehensive guide on flight compensation regulations that protect travelers when disruptions occur.

      What You Can Expect from Major Airports

      • Passenger terminals offering check-in, lounges, gates, and retail services
      • Domestic and international flight connections
      • Transportation options including taxi, train, bus, and shuttle services
      • Security, customs, and immigration facilities
      • Dining, shopping, and airport hotel options

      Common Airport Travel Services

      • Baggage handling and lost luggage services
      • Car rental centers and transportation hubs
      • VIP lounges and airline partner lounges
      • Airport Wi-Fi, information desks, and mobility assistance
      • Duty-free shopping at international terminals

      Your Rights When Flights Are Disrupted

      Flight delays and cancellations are common at airports around the world due to high air traffic volumes, weather conditions, operational issues, or airline-related problems. International laws such as EC 261/2004 and UK passenger rights regulations protect travelers and may entitle them to compensation of up to €600 per passenger depending on the distance and circumstances.

      When Can You Claim Compensation?

      • Flights arriving at their final destination more than 3 hours late
      • Flights cancelled within 14 days of departure
      • Denied boarding due to overbooking
      • Flights departing from the EU/UK, or arriving in the EU/UK with an EU/UK airline

      EC 261 / UK 261 Coverage

      Route Type EU/UK Airline Non-EU Airline
      Departing from EU/UK ✔ Covered ✔ Covered
      Arriving to EU/UK ✔ Covered ✖ Not covered

      Compensation Amounts for Flight Disruptions

      Depending on the distance of your flight, compensation amounts under EC 261 are:

      Flight Distance Compensation
      Up to 1,500 km €250 per passenger
      1,500 – 3,500 km €400 per passenger
      Over 3,500 km €600 per passenger

      Airports with high international traffic often experience long-haul delays, which are more likely to qualify for the highest compensation bracket.

      Exceptional Circumstances (No Compensation)

      There are situations where airlines are not obligated to pay compensation for delays:

      • Severe weather and storms
      • Airport staff strikes or air traffic control strikes
      • Security risks or political instability
      • Medical emergencies
      • Natural disasters and volcanic ash

      Cases That Do Qualify

      • Technical problems with the aircraft
      • Airline operational issues
      • Crew shortages or staffing problems
      • Late incoming aircraft under airline responsibility

      Right to Care at Airports

      Regardless of whether compensation applies, airlines must provide care services during long delays:

      • Free meals and refreshments during long waits
      • Two free communications (email, phone)
      • Hotel accommodation for overnight delays
      • Transportation between hotel and airport

      Passengers can claim reimbursement if these services are not provided.

      What You Should Do After a Delay or Cancellation

      • Keep your boarding pass and booking confirmations
      • Take photos of delay information displayed at the airport
      • Request written confirmation of the reason for the delay
      • Save receipts for meals, hotels, or transportation
      • Document your arrival time at the final destination

      Most compensation claims can be made up to three years after the disruption, depending on the country.

      Other airports where we can help you get compensation:

    • Birmingham Airport
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    • Edinburgh Airport
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    • London Gatwick Airport
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    • London Heathrow Airport
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    • London Luton Airport
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    • London Stansted Airport
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    • Manchester Airport
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      Other airlines where we can help you get compensation:

    • British Airways
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    • easyJet
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    • MyTravel Airways
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    • Virgin Atlantic Airways
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