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      Louis Armstrong New Orleans International Airport (MSY) Overview

      Louis Armstrong New Orleans International Airport (MSY) serves as the primary gateway to the vibrant city of New Orleans and the surrounding region. Located approximately 11 miles west of downtown New Orleans, MSY is recognized for its modern terminal facilities, efficient services, and welcoming Southern hospitality. The airport features a state-of-the-art passenger terminal, offering a wide selection of dining, shopping, and amenities to ensure a comfortable travel experience.

      MSY acts as a critical hub for both domestic and limited international flights, connecting millions of travelers to destinations across North America and beyond. The airport is continuously expanding its network, with top airlines offering frequent services to major cities. With its strategic location and excellent transport connections, MSY is a preferred choice for travelers visiting the Gulf Coast and the greater Louisiana area.

      Air Traffic Ranking

      • Europe: Not ranked, as MSY is located in the United States.
      • Worldwide: Among the busiest airports in the Southern United States, MSY handles over 13 million passengers annually and continues to grow as a key air traffic hub in the region.

      Top Airlines Operating at MSY

      Local Time Zone

      Central Time Zone (CT), UTC -6 (Daylight Saving Time observed)

      Distance to City Center

      MSY is located approximately 11 miles (18 kilometers) from downtown New Orleans.

      Nearby Areas and Closest City Centers

      • Kenner (immediate vicinity)
      • Metairie (6 miles / 10 km)
      • New Orleans Downtown (11 miles / 18 km)
      • Gretna (14 miles / 22 km)

      Transportation Options to Downtown New Orleans

      • Airport Shuttle: Shared ride shuttles connect MSY with major hotels and destinations in New Orleans.
      • Public Transit: The Jefferson Transit bus (E2 line) offers direct service to downtown.
      • Taxi: Taxis are available 24/7 at the arrivals level; a flat rate applies to downtown.
      • Rideshare: Uber and Lyft pick up passengers at designated locations outside the terminal.
      • Car Rental: Multiple agencies operate at the on-site consolidated rental car facility.
      • Limousine and Private Car Services: Available by reservation.

      Terminal Information

      The airport features a single, modern terminal divided into three concourses: A, B, and C.

      Official Airport Website

      https://flymsy.com

      Your Air Passenger Rights at Louis Armstrong New Orleans International Airport

      If your flight from Louis Armstrong New Orleans International Airport (MSY) was delayed, cancelled, or overbooked, you may be entitled to compensation under European air passenger rights regulations, specifically EU 261/2004 and EC 261/2004. These regulations protect travelers on flights departing from an EU airport, as well as flights to the EU operated by an EU-based airline. For example, if you are flying from MSY to an EU destination with an EU airline and your flight is delayed or cancelled, you could be eligible to claim compensation.

      Compensation amounts under EU 261/EC 261 are determined by the distance of your flight and the length of the delay. For flights up to 1,500 kilometers, passengers may claim up to €250 per person. For flights between 1,500 and 3,500 kilometers, compensation can be up to €400 per person. For flights over 3,500 kilometers, you could receive up to €600 per person. The delay at your final destination must be at least three hours, and the disruption must not be caused by extraordinary circumstances such as severe weather or air traffic control strikes.

      If you experience a cancellation, your airline must offer re-routing or a full refund. If you are re-routed and arrive at your final destination with a significant delay, you may still be entitled to compensation. Remember, to claim under EU 261/EC 261, your flight must either depart from an EU airport or arrive at an EU airport on an EU airline. For example, a flight from MSY to Paris operated by Air France would be covered.

      Always retain your flight confirmation, boarding pass, and any correspondence with the airline. Compensation claims must typically be submitted within a certain timeframe, so act promptly if your flight is disrupted.

      How Voos Can Assist with Your Compensation Claim

      If your flight from Louis Armstrong New Orleans International Airport (MSY) was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

      • Gather your flight number and booking details
      • Keep your boarding pass or e-ticket
      • Document all communications with the airline
      • Check your eligibility for compensation today

      Voos specializes in helping passengers claim what they are owed after flight delays, cancellations, or denied boarding at MSY. Use our expertise to maximize your chances of a successful compensation claim under EU 261/EC 261 regulations when your travel plans are disrupted.

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