About Hong Kong Express Airways (UO)

Hong Kong Express Airways (UO) is a Hong Kong-based low-cost airline, operating scheduled passenger services across Asia. Established in 2004, the airline has quickly become a popular choice for budget travelers seeking efficient and reliable air travel. With its main base at Hong Kong International Airport, Hong Kong Express Airways connects the vibrant city with numerous destinations in Asia, including Japan, South Korea, Taiwan, and Southeast Asia.

The airline is known for its modern fleet, competitive fares, and commitment to passenger convenience. Hong Kong Express Airways focuses on providing a seamless travel experience, with a user-friendly booking process and various ancillary services. As part of the Greater Bay Airlines Group, UO continually expands its route network, offering more travel options to passengers. Safety and punctuality are among its top priorities, making it a trusted carrier in the region.

Fleet Size, Destinations, and Aircraft Models

• Fleet Size: Over 25 aircraft
• Destinations: 25+ cities across Asia
• Aircraft Models: Predominantly Airbus A320 family (A320-200, A320neo, A321-200)

For more details, visit the official Hong Kong Express Airways website.

Air Passenger Rights: Delays, Cancellations, and Compensation

Passengers flying with Hong Kong Express Airways are entitled to certain air passenger rights, especially in cases of flight delays, cancellations, or denied boarding. If your flight is delayed or cancelled, you may be eligible for compensation or assistance, depending on the circumstances and the regulations that apply to your journey.

If your journey is covered by EU Regulation 261/2004 (EU 261/EC 261), you have specific rights to compensation. This regulation applies if your flight departs from an EU airport, or if you are flying to the EU on a European carrier. For Hong Kong Express Airways (which is a non-EU carrier), EU 261 compensation applies only if your flight originates from an EU country. If your flight departs from outside the EU (such as from Hong Kong to Europe), EU 261 does not apply to Hong Kong Express Airways flights.

Under EU 261/EC 261, you may be entitled to compensation if your flight is delayed by 3 hours or more upon arrival, cancelled without sufficient notice, or if you are denied boarding due to overbooking. The compensation amounts are as follows:

• €250 per passenger for flights up to 1,500 km
• €400 per passenger for flights between 1,500 km and 3,500 km
• €600 per passenger for flights over 3,500 km

Compensation claims can be made for delays, cancellations, or denied boarding, provided the disruption was not caused by extraordinary circumstances (such as severe weather or air traffic control strikes). It is your right to request meals, refreshments, and accommodation if the delay or cancellation requires an overnight stay.

How Voos Can Assist with Your Compensation Claim

If your Hong Kong Express Airways flight was delayed or cancelled, Voos can review your case and pursue compensation on your behalf. Our compensation claim service is risk-free – you only pay if your claim is successful. Depending on your specific situation, you may be eligible for up to €600 in compensation per person.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document all communications with Hong Kong Express Airways
• Check your eligibility for compensation today

Voos specializes in air passenger rights and can help you navigate the compensation claim process for delayed or cancelled flights. Ensure you exercise your rights and claim the compensation you deserve.