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Kenya Airways (KQ) is the flag carrier airline of Kenya, renowned for its extensive network across Africa and beyond. Established in 1977, the airline has steadily grown to become one of Africa’s leading carriers, offering both passenger and cargo services. With its main hub at Jomo Kenyatta International Airport in Nairobi, Kenya Airways connects travelers to a wide range of international and domestic destinations. The airline is known for its commitment to safety, operational excellence, and providing a high standard of customer service. Kenya Airways is a member of the SkyTeam alliance, further expanding its global reach through codeshare agreements. Their frequent flyer program, Flying Blue, rewards loyal passengers with exclusive benefits. The airline continues to invest in modernizing its fleet and enhancing onboard experiences.
The Kenya Airways fleet consists of around 32 aircraft, including modern models such as the Boeing 787 Dreamliner, Boeing 737-800, and Embraer E190. The airline serves over 50 destinations across Africa, Europe, the Middle East, and Asia. Its strategic location in Nairobi positions it as a key gateway for travel within Africa and between continents. Kenya Airways is dedicated to environmental sustainability and regularly updates its operations to minimize environmental impact. For more information and to book flights, visit the official Kenya Airways website.
If your Kenya Airways flight was delayed, cancelled, or overbooked, you may be entitled to compensation under EU Regulation 261/2004 (EC 261), provided certain criteria are met. These regulations apply if your flight departed from an EU country, regardless of the airline, or if your flight arrived in the EU and was operated by an EU-based carrier. Since Kenya Airways is not an EU airline, EC 261 covers flights departing from the EU only.
If your Kenya Airways flight originating from an EU airport was delayed by more than three hours, cancelled at short notice, or you were denied boarding, you may claim compensation. The amount of compensation depends on the flight distance:
Compensation claims may be valid if the disruption was within the airline’s control and not due to extraordinary circumstances such as severe weather or air traffic control strikes. In addition to financial compensation, you may be entitled to care such as meals, refreshments, and accommodation depending on the length of your delay.
Remember, EC 261 only covers flights that:
If your Kenya Airways flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.
Don’t miss your chance to claim the compensation you deserve. Voos is here to help you secure your rights under EC 261 for Kenya Airways flights departing from the EU.