Azerbaijan Airlines (J2) – Airline Information

Azerbaijan Airlines (IATA code: J2) is the national flag carrier of Azerbaijan, headquartered in Baku. Established in 1992, the airline is known for its modern fleet and commitment to safety and customer service. Operating primarily from Heydar Aliyev International Airport, Azerbaijan Airlines serves as a vital link between Europe, Asia, and the Middle East. The carrier offers both domestic and international routes, connecting Baku to major cities such as London, Moscow, Istanbul, Dubai, and Tel Aviv. With a focus on passenger comfort, the airline provides a range of onboard services, including in-flight entertainment and diverse meal options. Azerbaijan Airlines is committed to continuous fleet renewal and service improvement, ensuring a pleasant travel experience for passengers. The airline also operates a frequent flyer program, AZAL Miles, rewarding loyal customers with exclusive benefits.

The airline’s fleet comprises over 20 aircraft, including modern models such as the Boeing 787 Dreamliner, Boeing 767, Airbus A320, and Embraer 190. Azerbaijan Airlines flies to more than 40 destinations across Europe, Asia, and the Middle East. The company’s official website provides detailed information about flight schedules, destinations, and services: www.azal.az.

Fleet Size, Destinations, and Aircraft Models

• Fleet Size: 20+ aircraft
• Destinations: 40+ cities across Europe, Asia, and the Middle East
• Main Aircraft Models: Boeing 787 Dreamliner, Boeing 767, Airbus A320, Embraer 190

Azerbaijan Airlines continually invests in expanding and modernizing its fleet to ensure efficient and comfortable service for passengers. The airline’s diverse route network makes it an attractive choice for both business and leisure travelers seeking connections in the region.

Air Passenger Rights – Compensation for Delays and Cancellations

As an air passenger, you have important rights if your Azerbaijan Airlines flight is delayed or cancelled. Under EU Regulation 261/2004 (EU 261/EC 261), you may be entitled to compensation if your flight departs from an EU country, or if you are flying into the EU on an EU-based airline. Since Azerbaijan Airlines is not an EU carrier, EU 261 applies only on flights departing from an EU airport. If your Azerbaijan Airlines flight from the EU is delayed by more than 3 hours upon arrival, or cancelled without adequate notice, you could be eligible for financial compensation.

The amount of compensation is determined by the distance of your flight:

• For flights up to 1,500 km: €250 per passenger
• For flights between 1,500 km and 3,500 km: €400 per passenger
• For flights over 3,500 km: €600 per passenger

Compensation applies if the delay or cancellation was not caused by extraordinary circumstances such as severe weather or air traffic control strikes. If your flight is cancelled, you are also entitled to a full refund or alternative transportation. Airlines must also provide care and assistance, such as meals, refreshments, and accommodation if necessary, during long delays. Make sure to keep your boarding pass and any communication from the airline as evidence for your compensation claim.

If your Azerbaijan Airlines flight originated outside the EU and was flying to the EU, EU 261 regulations do not apply, since the airline is not based in the EU. However, for flights departing from EU airports, you are fully protected under EU 261 and can claim compensation for eligible disruptions.

How Voos Can Assist with Your Compensation Claim

If your flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

Don’t miss your chance to claim compensation for flight delays or cancellations with Azerbaijan Airlines. Voos specializes in handling compensation claims and can help you get the compensation you deserve under EU 261 regulations.