About Jetstar Pacific (BL)

Jetstar Pacific (BL) is a Vietnamese low-cost airline that operates both domestic and international flights across Asia. Established in 1991, the airline has become well known for its affordable fares and extensive route network. Jetstar Pacific is headquartered in Ho Chi Minh City and is part of the Jetstar Group, which is owned by Vietnam Airlines and Qantas Airways. The airline focuses on providing a comfortable and efficient travel experience for budget-conscious travelers. Passengers can choose from a variety of fare options, allowing for flexibility and value. Jetstar Pacific places emphasis on safety, punctuality, and customer satisfaction. Over the years, it has expanded its services to connect key cities within Vietnam and select regional destinations.

The airline operates a modern fleet of approximately 18 aircraft, primarily consisting of Airbus A320 models. Jetstar Pacific serves over 18 destinations, including major cities such as Hanoi, Da Nang, and international points like Hong Kong and Bangkok. The Airbus A320 fleet is known for its efficiency and comfort, making it ideal for short to medium-haul flights. For more information and to book your next flight, visit the official Jetstar Pacific website.

Fleet Size, Destinations, and Aircraft Models

• Fleet Size: 18 aircraft
• Destinations: 18+ domestic and international cities
• Aircraft Models: Airbus A320

Air Passenger Rights: Compensation for Delayed or Cancelled Flights

If you have experienced a delayed or cancelled flight with Jetstar Pacific, you may be entitled to compensation under European regulations – specifically EU Regulation 261/2004 (commonly known as EU 261 or EC 261). These regulations were established to protect air passengers and ensure fair treatment during travel disruptions.

When does EU 261/EC 261 apply? Your rights under EU 261 apply if your Jetstar Pacific flight originated from an airport within the European Union, regardless of the airline’s nationality. If your flight originated outside the EU and was operated by an EU-based airline, these rights also apply. However, for Jetstar Pacific, EU 261 compensation is only available if your journey started within the EU and was operated by Jetstar Pacific or one of its partners on an EU-registered aircraft.

Compensation Amounts: Under EU 261, you may be entitled to financial compensation if your flight is delayed by more than three hours upon arrival, cancelled without adequate notice, or you are denied boarding due to overbooking. The amount of compensation depends on the flight distance:

• For flights up to 1,500 km: €250 per passenger
• For flights between 1,500 km and 3,500 km: €400 per passenger
• For flights over 3,500 km: €600 per passenger

Compensation may be reduced by 50% if the airline offers an alternative flight that arrives within a certain timeframe of your original schedule. Additional rights include care and assistance during the wait, such as meals, refreshments, and accommodation if necessary.

How Voos Can Assist with Your Compensation Claim

If your Jetstar Pacific flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

By understanding your air passenger rights and acting promptly, you can maximize your chances of receiving compensation for flight delays and cancellations. Trust Voos to handle your claim efficiently and professionally.