About China Eastern Airlines (MU)
China Eastern Airlines (MU) is one of China's leading carriers, headquartered in Shanghai and recognized for its extensive domestic and international network. The airline operates a comprehensive schedule, connecting major cities across Asia, Europe, Australia, and North America. Known for its commitment to safety and service quality, China Eastern has established itself as a preferred choice for millions of travelers annually. The airline is a member of the SkyTeam alliance, enhancing its global reach and offering seamless connections for passengers.
With a focus on customer satisfaction, China Eastern Airlines provides various cabin classes and inflight services to cater to diverse travel needs. The airline continually invests in modernizing its fleet and expanding its route network. Passengers can enjoy a range of amenities, loyalty benefits, and efficient connections through its primary hub at Shanghai Pudong International Airport.
Fleet Size, Destinations, and Aircraft Models
China Eastern Airlines operates a fleet of over 600 aircraft, making it one of the largest airlines in Asia. Its modern fleet includes popular models such as the Airbus A320, A321, A330, A350, and Boeing 737 and 777 series. The airline serves more than 240 destinations in over 40 countries, with a particularly strong presence across China, Southeast Asia, and popular intercontinental routes. The continuous fleet expansion ensures passengers benefit from enhanced comfort, safety, and efficiency on every journey.
Official Website
For bookings, flight information, and customer service, visit the official China Eastern Airlines website:
www.ceair.com
Air Passenger Rights: Delays, Cancellations, and Compensation
If your China Eastern Airlines flight is delayed or cancelled, you may be entitled to compensation under EU Regulation 261/2004 (also known as EC 261). This regulation applies if your flight departs from an EU country, or if you are flying into the EU on a China Eastern Airlines flight, as the airline is based outside the EU. Under EU 261, you have the right to care (such as meals, refreshments, and accommodation) during long delays, and you may be eligible for monetary compensation depending on the circumstances of your disruption.
The compensation amount is determined by the flight distance and the length of your delay upon arrival. For flights up to 1,500 kilometers, compensation can be up to €250 per passenger. For flights between 1,500 and 3,500 kilometers, the amount can reach €400, and for flights over 3,500 kilometers, compensation may be up to €600 per person. These rights apply if the delay exceeds three hours or the cancellation was not caused by extraordinary circumstances. Always keep your boarding pass, booking confirmation, and document all communications with the airline to support your compensation claim.
Important: EU 261 compensation is only available if your flight departs from an EU airport or if you are flying to the EU on an EU-based carrier. Since China Eastern Airlines is not based in the EU, compensation for flights from outside the EU to the EU is not applicable. However, if your flight with China Eastern Airlines originates within the EU, you are fully protected by EU 261 regulations and can claim compensation for eligible delays or cancellations.
How Voos Can Assist with Your Compensation Claim
If your China Eastern Airlines flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.
- Gather your flight number and booking details
- Keep your boarding pass or e-ticket
- Document all communications with the airline
- Check your eligibility for compensation today
Voos specializes in handling airline compensation claims for delayed and cancelled flights in accordance with EU 261/2004. Our experienced team ensures your rights are protected and that you receive the compensation you deserve.
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