About Air India Express (IX)

Air India Express (IX) is a leading low-cost airline based in India, operating as a wholly owned subsidiary of Air India. The airline specializes in providing affordable and reliable international and domestic flights, primarily connecting India with the Middle East and Southeast Asia. Established in 2005, Air India Express is renowned for its no-frills service, ensuring passengers reach their destinations comfortably and efficiently. The airline's focus is on short-haul routes, offering direct connections and convenient schedules for both leisure and business travelers. With its headquarters in Kochi, Kerala, Air India Express plays a vital role in connecting smaller Indian cities to major international destinations.

The airline maintains a modern fleet of around 30 aircraft, predominantly consisting of Boeing 737-800 models. Air India Express serves more than 33 destinations across India, the Middle East, and Southeast Asia, making it a preferred choice for travelers seeking value and convenience. The airline’s official website, airindiaexpress.com, provides comprehensive information on flight schedules, bookings, and travel policies.

Fleet and Destinations

• Fleet Size: Approximately 30 aircraft
• Primary Aircraft Model: Boeing 737-800
• Destinations: Over 33 cities, including major hubs in India, UAE, Saudi Arabia, Oman, Qatar, Singapore, and Malaysia

Air Passenger Rights & Compensation

As a passenger flying with Air India Express, you have specific rights in the event of flight delays, cancellations, or denied boarding, especially when traveling to or from European Union (EU) countries. EU Regulation EC 261/2004 (also known as EU 261) safeguards your rights if your flight departs from an airport within the EU, or if you are arriving in the EU on an EU-based airline, such as Air India Express.

If your Air India Express flight is delayed by more than three hours or cancelled without sufficient notice, you may be entitled to financial compensation. The amount of compensation depends on the flight distance:

• For flights up to 1,500 km: €250 per passenger
• For flights between 1,500 km and 3,500 km: €400 per passenger
• For flights over 3,500 km: €600 per passenger

Compensation eligibility applies if your flight was significantly delayed, cancelled less than 14 days before departure, or you were denied boarding due to overbooking. However, extraordinary circumstances (such as severe weather or air traffic control strikes) may exempt the airline from compensation obligations.

To claim compensation under EU 261, your flight must either originate from an EU airport or, if arriving into the EU, be operated by an EU-registered carrier. For Air India Express flights, compensation applies if your journey starts in the EU. If your flight departs from outside the EU and arrives in the EU, EU 261 applies only if the airline is EU-based; as Air India Express is not an EU airline, this does not apply in such cases.

Compensation can be claimed for flight delays exceeding three hours at the final destination, cancellations, or denied boarding. It's vital to keep your boarding pass, booking confirmation, and all correspondence with the airline when pursuing a claim.

How Voos Can Assist with Your Compensation Claim

If your Air India Express flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

Voos specializes in assisting passengers with compensation claims, ensuring your rights are protected and maximizing your chances of a successful outcome.