Frequently Asked Questions

Learn everything about flight compensation, EU261 rights, documents, payments and more.

Under EU Regulation 261/2004, you may be eligible if your flight arrived 3+ hours late, was cancelled at short notice, or you were denied boarding due to overbooking — assuming the airline is responsible.

Depending on the distance of your flight, compensation ranges between €250, €400 and €600 per passenger.

A boarding pass or booking confirmation helps, but even if you don’t have them we can often retrieve the required flight details ourselves.

Many airlines respond within a few weeks, but some take a few months. Legal cases may require additional time, but we handle everything.

Events outside the airline’s control — such as severe weather, air traffic control restrictions, political instability or airport closures — are considered extraordinary circumstances.

Staff strikes and technical issues are usually not considered extraordinary.

Our service is No Win, No Fee. If we don’t win your case, you pay nothing. If the claim is successful, our fee is deducted from the compensation.

Yes. Passengers traveling with you may also be eligible. You can add their details in the Claim Console after submitting your flight.

Airlines reject many valid claims. We re-evaluate your case independently and often win cases that airlines initially refused.

No. Our legal team handles everything on your behalf and prepares all documents if escalation is needed.

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