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Louis Armstrong New Orleans International Airport (MSY) serves as the primary gateway to the vibrant city of New Orleans and the surrounding region. Located approximately 11 miles west of downtown New Orleans, MSY is recognized for its modern terminal facilities, efficient services, and welcoming Southern hospitality. The airport features a state-of-the-art passenger terminal, offering a wide selection of dining, shopping, and amenities to ensure a comfortable travel experience.
MSY acts as a critical hub for both domestic and limited international flights, connecting millions of travelers to destinations across North America and beyond. The airport is continuously expanding its network, with top airlines offering frequent services to major cities. With its strategic location and excellent transport connections, MSY is a preferred choice for travelers visiting the Gulf Coast and the greater Louisiana area.
Central Time Zone (CT), UTC -6 (Daylight Saving Time observed)
MSY is located approximately 11 miles (18 kilometers) from downtown New Orleans.
The airport features a single, modern terminal divided into three concourses: A, B, and C.
If your flight from Louis Armstrong New Orleans International Airport (MSY) was delayed, cancelled, or overbooked, you may be entitled to compensation under European air passenger rights regulations, specifically EU 261/2004 and EC 261/2004. These regulations protect travelers on flights departing from an EU airport, as well as flights to the EU operated by an EU-based airline. For example, if you are flying from MSY to an EU destination with an EU airline and your flight is delayed or cancelled, you could be eligible to claim compensation.
Compensation amounts under EU 261/EC 261 are determined by the distance of your flight and the length of the delay. For flights up to 1,500 kilometers, passengers may claim up to €250 per person. For flights between 1,500 and 3,500 kilometers, compensation can be up to €400 per person. For flights over 3,500 kilometers, you could receive up to €600 per person. The delay at your final destination must be at least three hours, and the disruption must not be caused by extraordinary circumstances such as severe weather or air traffic control strikes.
If you experience a cancellation, your airline must offer re-routing or a full refund. If you are re-routed and arrive at your final destination with a significant delay, you may still be entitled to compensation. Remember, to claim under EU 261/EC 261, your flight must either depart from an EU airport or arrive at an EU airport on an EU airline. For example, a flight from MSY to Paris operated by Air France would be covered.
Always retain your flight confirmation, boarding pass, and any correspondence with the airline. Compensation claims must typically be submitted within a certain timeframe, so act promptly if your flight is disrupted.
If your flight from Louis Armstrong New Orleans International Airport (MSY) was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.
Voos specializes in helping passengers claim what they are owed after flight delays, cancellations, or denied boarding at MSY. Use our expertise to maximize your chances of a successful compensation claim under EU 261/EC 261 regulations when your travel plans are disrupted.