About Volaris (Y4)

Volaris (IATA code: Y4) is a prominent Mexican low-cost airline, established in 2004, and headquartered in Mexico City. The airline is renowned for its affordable fares and broad network, primarily serving destinations across Mexico, the United States, Central America, and South America. Volaris has steadily grown its market share, now ranking as one of the largest carriers in the Mexican aviation sector. The airline operates from several hubs, including Mexico City, Guadalajara, and Tijuana, making it a convenient choice for both domestic and international travelers.

Volaris emphasizes operational efficiency and customer satisfaction, with a focus on providing essential services at competitive prices. Their frequent flyer program, VClub, offers additional savings and benefits to loyal passengers. Volaris is also recognized for its commitment to environmental sustainability, implementing initiatives to reduce its carbon footprint. The company maintains a modern fleet and continues to expand its route network, ensuring passengers have access to a wide array of travel options. For more details, visit the official Volaris website.

Fleet Size, Destinations, and Aircraft Models

• Fleet Size: Over 120 aircraft
• Destinations: 70+ destinations across Mexico, the United States, Central America, and South America
• Aircraft Models: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321, and Airbus A321neo

Air Passenger Rights & Compensation Information

If your Volaris flight is delayed or cancelled, you may be entitled to compensation under European regulations such as EU 261/2004 (EC 261). These regulations provide strong protection for passengers facing travel disruptions. To be eligible for compensation, your flight must have either departed from an airport within the European Union (EU), or arrived in the EU on a Volaris-operated flight.

EU 261/EC 261 Compensation Rules: Compensation amounts depend on the distance of your flight and the length of the delay. If your flight is delayed by more than three hours upon arrival, or if it is cancelled without adequate notice, you may be eligible for:

• €250 for flights up to 1,500 km
• €400 for flights between 1,500 km and 3,500 km
• €600 for flights over 3,500 km

For flights to be covered under EU 261, they must originate in the EU, or if arriving in the EU from outside, they must be operated by an EU-based carrier. Since Volaris is not an EU carrier, only flights departing from an EU airport are eligible for compensation under these rules.

In addition to compensation, passengers may have the right to care and assistance, such as meals, refreshments, hotel accommodation, and transportation between the airport and the hotel, depending on the length of the delay and the distance of the flight.

How Voos Can Assist with Your Compensation Claim

If your Volaris flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

Voos specializes in helping air passengers assert their rights and claim compensation for delayed and cancelled flights. Our team handles the legal process and negotiates directly with the airline, maximizing your chances of receiving the compensation you deserve.