About Rwandair Express (WB)

Rwandair Express (WB) is the national carrier of Rwanda, headquartered in Kigali. Established to connect Rwanda with the rest of Africa and beyond, Rwandair Express has steadily expanded its network and services over the years. The airline is renowned for its commitment to safety, reliability, and customer satisfaction, making it a popular choice for both business and leisure travelers. Operating from its hub at Kigali International Airport, Rwandair Express offers a modern and comfortable flying experience. The airline places a strong emphasis on punctuality and quality of service, reflecting Rwanda’s spirit of hospitality. Rwandair Express has earned a reputation for connecting travelers to key destinations across Africa, Europe, the Middle East, and Asia. Its ongoing fleet modernization and route expansion further enhance its competitive presence in the aviation sector.

The fleet of Rwandair Express consists of approximately 13 aircraft, including models such as the Boeing 737-800, Boeing 737-700, Bombardier CRJ-900, Bombardier Q400 NextGen, and Airbus A330-200. The airline serves more than 25 destinations, connecting Kigali to major cities like London, Dubai, Brussels, Johannesburg, Nairobi, Lagos, and Mumbai. Rwandair Express is committed to providing safe, efficient, and enjoyable flights for its passengers, with a variety of in-flight services and amenities. For more details and to book your next journey, visit the official website: www.rwandair.com.

Fleet Size, Destinations, and Aircraft

• Fleet Size: 13 aircraft
• Destinations: Over 25 cities across Africa, Europe, the Middle East, and Asia
• Aircraft Models: Boeing 737-800, Boeing 737-700, Bombardier CRJ-900, Bombardier Q400 NextGen, Airbus A330-200

Air Passenger Rights & Compensation Information

As a passenger flying with Rwandair Express, you are entitled to specific rights if your flight is delayed or cancelled. If your flight is departing from an EU airport, or arriving in the EU on a Rwandair Express flight (when the airline is operating an EU-bound route), you may be eligible for compensation under EU Regulation EC 261/2004. This regulation covers situations where flights are delayed by more than three hours, cancelled, or overbooked, granting passengers the right to claim compensation.

To qualify under EU 261, your flight must either originate from an EU country, or be operated by an EU-based airline arriving into the EU. Since Rwandair Express is a non-EU airline, compensation under EC 261 applies only if your flight departs from an EU airport. Compensation amounts vary according to the distance of your flight:

• For flights up to 1,500 km: €250 per person
• For flights between 1,500 km and 3,500 km: €400 per person
• For flights over 3,500 km: €600 per person

Compensation may be claimed if your flight is delayed by more than three hours upon arrival, or if it is cancelled with less than 14 days’ notice, except in extraordinary circumstances such as severe weather or air traffic control strikes. Passengers are also entitled to care and assistance, including meals, refreshments, and accommodation if necessary, during long delays.

The compensation process requires you to provide your flight number, booking details, and any communications from the airline regarding the disruption. It is important to keep your boarding pass or e-ticket and document all correspondence with Rwandair Express. If you believe you are eligible for compensation, you should submit a claim as soon as possible to ensure your rights are protected.

How Voos Can Assist with Your Compensation Claim

If your Rwandair Express flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free—fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

Voos helps you navigate the compensation process, ensuring that your rights as a passenger are fully respected. Don’t miss out on your potential compensation for delayed or cancelled Rwandair Express flights—let Voos handle your claim efficiently and professionally.