Avianca - Aerovias Nacionales de Colombia (AV)
Avianca, officially known as Aerovias Nacionales de Colombia, is the flagship airline of Colombia and one of the largest carriers in Latin America. Established in 1919, Avianca is among the world's oldest airlines still in operation, boasting a rich heritage and strong presence in both domestic and international markets. The airline is renowned for its comprehensive network, connecting major cities in the Americas as well as select destinations in Europe. Avianca is a member of the Star Alliance, offering seamless travel and connectivity through its global partners.
With a modern and diverse fleet, Avianca operates a range of aircraft including Airbus A320 family, Airbus A330, Boeing 787 Dreamliner, and ATR 72 for regional routes. The airline's fleet size exceeds 100 aircraft, serving over 100 destinations across 27 countries. Avianca's commitment to safety, comfort, and customer service makes it a preferred choice for millions of travelers each year. For more information or to book your next flight, visit the official Avianca website.
Fleet, Destinations, and Aircraft Models
- Fleet Size: Over 100 aircraft
- Destinations: 100+ cities in 27 countries
- Aircraft Models: Airbus A320, A321, A319, A330, Boeing 787 Dreamliner, ATR 72
Air Passenger Rights – Delays and Cancellations Compensation
As a passenger flying with Avianca, you are entitled to certain rights in case your flight is delayed or cancelled. Under the EU Regulation 261/2004 (EC 261), travelers are protected when their flight departs from an EU airport, or when arriving at an EU airport on a European carrier. If your Avianca flight originates within the European Union, or if you are flying into the EU on an Avianca-operated route, you may be eligible for compensation in the event of significant delays, cancellations, or denied boarding.
According to EC 261, compensation amounts are determined by the distance of your flight and the length of delay at your final destination. For flights up to 1,500 kilometers, compensation can reach €250 per passenger. For flights between 1,500 and 3,500 kilometers, you may claim up to €400. For flights over 3,500 kilometers, compensation can be as high as €600 per person. It is important to note that compensation eligibility depends on the circumstances of the delay or cancellation and whether the disruption was within the airline’s control.
If your Avianca flight was delayed by more than three hours, cancelled with short notice, or you were denied boarding, you have the right to claim compensation under EU 261, provided your journey meets the regulation's criteria. The regulation applies if your flight originated within the EU, or if you arrived in the EU on an EU-based carrier. For non-EU airlines like Avianca, EU261 applies only to flights departing from an EU airport. Compensation is not applicable for flights into the EU from outside, unless operated by an EU carrier.
Compensation claims are also supported if you experienced missed connections due to earlier delays, resulting in a total delay of three hours or more at your final destination. In addition to financial compensation, passengers are entitled to care and assistance, such as meals, refreshments, and accommodation, depending on the delay duration.
How Voos Can Assist with Your Compensation Claim
If your Avianca flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.
- Gather your flight number and booking details
- Keep your boarding pass or e-ticket
- Document communications with the airline
- Check your eligibility for compensation today
Voos specializes in airline compensation claims, maximizing your chances for a successful outcome. Don't miss out on your right to claim compensation for flight delays and cancellations – start your compensation claim process with Voos and let us handle the rest.
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