Vietnam Airlines (VN) Overview

Vietnam Airlines (VN), the national flag carrier of Vietnam, was established in 1956 and has grown to become one of Southeast Asia’s leading airlines. Headquartered in Hanoi, the airline operates a vast network of domestic and international routes, connecting Vietnam to over 60 destinations worldwide. Known for its commitment to quality service and safety standards, Vietnam Airlines has earned a 4-Star rating from Skytrax. The airline is a proud member of the SkyTeam alliance, providing passengers with extensive global connectivity and seamless travel experiences.

Vietnam Airlines places a strong emphasis on modernizing its fleet and investing in customer comfort. With convenient schedules and a reputation for reliability, it serves as a preferred choice for both business and leisure travelers across Asia, Europe, and Oceania. The airline’s official website offers comprehensive information on flight schedules, bookings, and loyalty programs.

Fleet Size, Destinations, and Aircraft Models

• Fleet Size: Over 100 modern aircraft
• Destinations: More than 60 destinations worldwide, including major cities in Asia, Europe, and Australia
• Aircraft Models: Airbus A350-900, Boeing 787-9 Dreamliner, Airbus A321neo, Airbus A321ceo, ATR 72-500

For more details, visit the official website: www.vietnamairlines.com

Air Passenger Rights & Compensation

If your Vietnam Airlines flight is delayed, cancelled, or overbooked, you may be entitled to compensation under EU 261/2004 (EC 261) regulations, provided your flight departs from an EU airport or arrives in the EU on a Vietnam Airlines-operated flight. These regulations grant significant rights to passengers, ensuring you receive care and financial compensation in case of disruption.

Compensation amounts depend on the flight distance and the length of the delay at your final destination. For flights under 1,500 km, you may be entitled to €250 per passenger. For flights between 1,500 km and 3,500 km, compensation can reach €400 per passenger. For long-haul flights over 3,500 km, compensation may be up to €600 per person. These compensation rights apply if the delay exceeds three hours, or if your flight is cancelled less than 14 days before departure, unless the disruption was caused by extraordinary circumstances.

It's important to note: EU 261/EC 261 covers flights operated by any airline departing from an EU airport, or arriving in the EU with an EU-based airline. Since Vietnam Airlines is not an EU carrier, compensation under EU 261 applies only when your flight departs from an EU country. Flights to the EU operated by Vietnam Airlines from outside the EU are not covered by these regulations.

In addition to compensation, passengers may be entitled to care, such as meals, refreshments, hotel accommodation, and transport between the airport and hotel, depending on the length of the delay and waiting time. If your Vietnam Airlines flight has been delayed or cancelled, you should immediately gather all relevant documents, such as your boarding pass and booking confirmation, and record any communication with the airline to support your claim.

How Voos Can Assist with Your Compensation Claim

If your flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

At Voos, we specialize in helping air passengers secure the compensation they deserve, especially for delayed and cancelled flights under EU 261/EC 261. Our experienced team can handle the entire process, ensuring your claim is handled efficiently and professionally.