About Royal Brunei Airlines (BI)

Royal Brunei Airlines (BI) is the national carrier of Brunei Darussalam, established in 1974. The airline is headquartered in Bandar Seri Begawan and operates from its main hub at Brunei International Airport. Royal Brunei Airlines is renowned for its high standards of service and hospitality, reflecting the warm culture of Brunei. The airline offers both regional and long-haul flights, connecting Brunei to major cities in Asia, the Middle East, and Australia. Passengers can enjoy a comfortable flying experience with modern amenities and attentive customer care.

Royal Brunei Airlines strives to provide safe, efficient, and reliable air travel, catering to both leisure and business travelers. The airline is committed to sustainability and reducing its environmental impact through modern fleet management and operational practices.

• Fleet Size: 14 aircraft
• Destinations: 19 international destinations
• Aircraft Models: Airbus A320neo, Airbus A320ceo, Boeing 787-8 Dreamliner
• Official Website: www.flyroyalbrunei.com

Air Passenger Rights & Compensation

If your Royal Brunei Airlines flight is delayed or cancelled, you may be entitled to compensation under certain circumstances. For flights departing from airports within the European Union, or flights arriving into the EU operated by an EU-based carrier, EU Regulation 261/2004 (commonly known as EU 261 or EC 261) applies. While Royal Brunei Airlines is not an EU airline, compensation rights under EU 261 may still apply if your journey started in the EU, regardless of your final destination.

Under EU 261, you could be eligible for compensation if your flight was delayed by more than three hours upon arrival, cancelled without sufficient notice, or you were denied boarding due to overbooking. The amount of compensation is determined by the flight distance:

• For flights up to 1,500 km: €250 per person
• For flights between 1,500 km and 3,500 km: €400 per person
• For flights over 3,500 km: €600 per person

Please note: EU 261 applies if your Royal Brunei Airlines flight originated within the EU, even if your destination is outside the EU. However, if your flight originated outside the EU and is operated by a non-EU carrier like Royal Brunei Airlines, EU 261 does not apply.

In addition to compensation for delays and cancellations, passengers are entitled to care and assistance, including meals, refreshments, and hotel accommodation if necessary. Royal Brunei Airlines must provide information about your rights and assist you in making a claim.

How Voos Can Assist with Your Compensation Claim

If your flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

With Voos, you can maximize your chances of receiving the compensation you deserve for delayed or cancelled flights with Royal Brunei Airlines. Start your claim process today and let our experts handle the rest.