About Scoot (TZ)

Scoot (TZ) is a Singapore-based low-cost airline, known for its affordable fares and youthful brand spirit. Established as a subsidiary of Singapore Airlines, Scoot operates both medium and long-haul routes throughout the Asia-Pacific region and beyond. The airline aims to offer a modern and enjoyable flying experience, appealing to both leisure and business travelers. Scoot's commitment to innovation is reflected in its digital-first approach, streamlined services, and continuous expansion into new markets.

With a focus on efficiency and customer satisfaction, Scoot has received numerous accolades for its service quality and value proposition. The airline is also dedicated to sustainability, implementing eco-friendly practices across its operations. Scoot's network connects major cities and popular tourist destinations, making it a preferred choice for budget-conscious travelers seeking reliability and comfort.

Fleet Size, Destinations, and Plane Models

• Fleet Size: Over 50 aircraft
• Destinations: More than 60 destinations across Asia, Australia, and Europe
• Plane Models: Boeing 787 Dreamliner, Airbus A320neo, Airbus A321neo

Scoot’s modern fleet ensures a comfortable and safe journey, with a mix of wide-body and narrow-body aircraft tailored for different route lengths and passenger needs.

Official Website

For bookings, flight information, and customer service, visit the official Scoot website: https://www.flyscoot.com/

Air Passenger Rights: Delays, Cancellations, and Compensation

As a passenger flying with Scoot (TZ), you are entitled to certain air passenger rights, especially when your flight is delayed or cancelled. If your journey originates from an EU airport, or if you are flying to the EU with a European carrier, you are protected under EU Regulation 261/2004 (EC 261). This regulation ensures compensation and assistance in case of long delays, cancellations, or denied boarding. For Scoot flights departing from the EU, these rights apply regardless of your final destination.

Under EC 261, if your Scoot flight is delayed for more than 3 hours upon arrival, or if it is cancelled less than 14 days before departure, you may be eligible for compensation. The compensation amount depends on the flight distance:

• Up to 1,500 km: €250 per passenger
• 1,500 km to 3,500 km: €400 per passenger
• Over 3,500 km: €600 per passenger

The regulation applies if the disruption was not caused by extraordinary circumstances, such as severe weather or air traffic control strikes. If your Scoot flight originated outside the EU and arrived in the EU, EC 261 applies only if the airline is EU-based; since Scoot is not an EU carrier, these rights apply primarily to flights departing from the EU.

In case of delays, you may also be entitled to meals, refreshments, and hotel accommodation depending on the duration of the delay and the distance of your flight. Always retain your boarding pass and any documentation related to your trip to support your compensation claim.

How Voos Can Assist with Your Compensation Claim

If your Scoot flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

By partnering with Voos, you can ensure that your air passenger rights are protected and that you receive the compensation you deserve for any disruptions on your Scoot (TZ) flight.