About Travel Service (QS)

Travel Service (QS) is a leading Czech airline, widely recognized for its charter and scheduled flight operations throughout Europe and beyond. Established in 1997, the airline has built a strong reputation for providing reliable and comfortable air travel experiences. Travel Service operates under the Smartwings brand for its scheduled flights, connecting passengers to a wide range of destinations. The airline is headquartered in Prague and serves as a vital link between Central Europe and popular holiday destinations.

With a focus on customer satisfaction, Travel Service offers a variety of in-flight services tailored to leisure travelers and holidaymakers. The airline’s commitment to safety and efficiency has contributed to its steady growth over the years. Whether you are flying for business or leisure, Travel Service aims to make your journey smooth and enjoyable. Their experienced crew and modern fleet ensure a pleasant flying experience each time you travel with them.

Fleet, Destinations, and Aircraft Models

Travel Service operates a modern fleet of over 30 aircraft, predominantly consisting of Boeing 737 models such as the Boeing 737-800 and Boeing 737 MAX 8. The airline serves more than 80 destinations across Europe, Africa, the Middle East, and Asia, with a strong focus on popular holiday resorts and major cities. Their aircraft are equipped with contemporary amenities to ensure passenger comfort and safety on every flight.

• Fleet size: 30+ aircraft
• Main aircraft models: Boeing 737-800, Boeing 737 MAX 8
• Destinations: 80+ across Europe, Africa, Middle East, and Asia

Official website: https://www.smartwings.com/

Air Passenger Rights & Compensation

If your Travel Service (QS) flight is delayed or cancelled, you may have rights to compensation under EU Regulation 261/2004 (EC 261). This law protects passengers departing from an EU airport or arriving in the EU with an EU-based airline, such as Travel Service. To be eligible for compensation, your flight must have originated within the EU, or if departing from outside the EU, must be operated by an EU carrier like QS.

Under EC 261, compensation depends on the length of your flight and the duration of the delay. If your flight arrives at your final destination more than three hours late, or if it is cancelled with short notice, you could claim the following compensation:

• For flights up to 1,500 km: €250 per passenger
• For flights between 1,500 km and 3,500 km: €400 per passenger
• For flights over 3,500 km: €600 per passenger

These rights apply if the disruption was not caused by extraordinary circumstances, such as severe weather or air traffic control strikes. If your flight is cancelled, you are entitled to re-routing to your final destination or a full refund, as well as care and assistance at the airport (meals, refreshments, and accommodation if necessary).

If your Travel Service (QS) flight was delayed or cancelled, you can check your eligibility for compensation under EU 261. Remember, your rights are protected whether you are traveling for business or leisure, as long as your flight meets the criteria described above.

How Voos Can Assist with Your Compensation Claim

If your flight was delayed or cancelled, Voos can review your claim and, if eligible, pursue it with the airline on your behalf. Our service is risk-free – fees are only charged if your claim is successful. Depending on your specific case, compensation of up to €600 per person may be possible. We make the process of claiming compensation for flight delays and cancellations simple and stress-free.

• Gather your flight number and booking details
• Keep your boarding pass or e-ticket
• Document communications with the airline
• Check your eligibility for compensation today

Don’t miss out on your right to compensation. Voos is here to help you every step of the way in your compensation claim process for delayed or cancelled Travel Service (QS) flights.